Intermediary
We sift, sort and select all the latest news for global intermediaries, including updates on regulation changes, key market news, and new product launches. And we’ll email you our digested read – Global briefing – regularly through the year.
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Product and value proposition
To offer high-quality cover and support to your global clients, we review our products throughout the year. Last month, you may recall us sharing some key product changes and updates that were introduced on the 1 July 2024, including new outpatient upgrade options for individual clients. We’re now pleased to share the key changes which will apply from 1 October 2024.
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To ensure we offer high quality cover and options and support to your global clients, we've been doing our research¹ and we're excited to share some key changes and updates which will apply on our global health plans for individual clients from 1 July 2024, as well as some useful resources for you.
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From looking after their heart health to conducting mole checks and looking at how we can support them with their mental health and wellbeing, our 2024 Virtual Care communications calendar covers a diverse range of topics.
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To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1 April 2024, as well as some useful resources for you.
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To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1st October 2023.
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To help your clients make the most of their Virtual Doctor access, our partner Teladoc Health will be emailing customers throughout the year with new ways to use the service.
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When your clients need emergency assistance, it’s our job to make sure the response is as seamless as possible. And we’re pleased to say, we’re enhancing our Evacuation and Repatriation service with a new provider – Healix International.
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The independent third-party we work with to provide your clients access to virtual health services, have changed their name.
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AXA - Global Healthcare regularly review the plans we offer to ensure they meet the needs of our global customers. This April, we're updating our customer handbooks so it's even easier for your clients to see what is and isn't covered.
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To help SME employees make the most from their new AXA plan, we’ve been offering them a welcome call within their first few weeks of membership.
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We regularly review our policies to make sure they meet the needs of our customers. From the 1st October 2021, there’ll be some enhancements to our plans, and changes to our handbooks that make it easier for customers to see what is and isn’t covered.
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To help your clients find even more value in their plans, we're rolling out a series of helpful emails to help them make the most of their cover.
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We know speaking to a doctor in your own language can be a real source of comfort when you're ill. So, we're very pleased to announce your clients can now have a consultation with a doctor who speaks Greek, through our Virtual Doctor service.
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We’re constantly evaluating our proposition to ensure we’re providing your clients with the best possible customer experience with great value for money.
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From the 1st April 2021, AXA - Global Healthcare are offering customers in Hong Kong two additional services to support them even further: Virtual Doctor and Mind Health.
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Part of our core strategy at AXA - Global Healthcare is to always create propositions that support both you and your clients, in the most effective and innovative ways we can.
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Digital membership cards are available to download now, so customers can keep us conveniently close by, wherever they may be.
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We’re working on a series of emails that’ll help your SME clients’ employees to get the most of their health plan.
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Each year, we review the products we sell to make sure we're meeting the ever-changing needs of globally mobile citizens, adding value to global health plans for both new and existing customers.
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If your clients have one of our International Travel Plans, they’ll need to know about the adjustments we’re making to what is and isn’t covered by their plan.
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Global updates
In today’s fast-paced world, where we’re more mobile in choosing where we work, have less time and increasing work demands, it’s become even more important for leaders to cultivate a culture of mindfulness within the workplace to reduce stress, improve focus, productivity, and overall well-being for employees.
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Did you know that by 2030, the number of menopausal women is projected to increase to 1.2 billion worldwide. Given this vast number, isn’t it time we talked about it more and become more menopause aware?
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We're excited to announce that we’ve entered into a partnership with Daman Health, the leading national healthcare insurer in the United Arab Emirates.
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Our recent research found that the average person spends 145 minutes on social media every day showing we’re more connected than ever before.
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These past few months, we've been gathering insights on core issues facing employers and employees alike.
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We’re excited to announce we’re working with AP Companies to now give your clients access to even more treatment facilities across the Caribbean and Suriname
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We've been exploring the stigma around mental health in the workplace. Download the case study for insights from industry leaders, globally sourced data and solutions to help your client's business.
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We welcome the new Consumer Duty and its focus on delivering good outcomes for all customers. We’ve been working hard to review our processes to ensure we continue to deliver good outcomes for all our customers and the customer experience they expect.
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We know your clients really value having streamlined access to healthcare services. This is why we've made it even easier for them to receive out-patient treatment in China.
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There are now 1.9 million healthcare providers globally where AXA - Global Healthcare can offer to settle customers' treatment bills directly.
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We're trialling a new kind of feedback tool to make sure we're doing everything right when our customers get in touch.
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Taking on an international assignment often comes with a wide range of perks and benefits. But according to our recent research there’s still a significant divide between the salaries of male versus female expats.
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Following recent legislation by the government, public hospitals in Thailand are now legally permitted to charge expats higher rates for treatment.
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We’ve added AP companies to our AXA Select global medical network to help connect our customers to medical care across Central and Eastern Europe.
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We’re excited to announce from the 1st April 2020, we’ll be working with AP Companies to give customers access to direct billing at even more treatment facilities in Europe.
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World Mental Health Day 2020 may have come and gone, but we're carrying on the conversation about mental health and emotional wellbeing.
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Working with us
If you’re an intermediary who has current Terms of Business with us and you’ve not already done so, why not register today for access to your online intermediary account.
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As a UK based Managing General Agent which distributes and co manufactures international health insurance products, we have certain responsibilities under the Financial Conduct Authority's product management rules and guidelines.
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Here are just a few of the ways we've supported you and your clients this year, and a sneak peek at some of the exciting new enhancements we've got planned for 2023.
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It's now even easier to find the information you need to sell global health plans from AXA - Global Healthcare.
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Whether you need a new business quote, want to speak to someone about your client's upcoming renewal, or are ready to submit an application form for an SME group - we've got new email addresses for you to use.
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So you have all the useful phone numbers and email addresses you'll need for individual and SME business, we've created a brand-new contact guide.
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In 2021, AXA - Global Healthcare launched new products, introduced new insurers to our panel, and provided worldwide support for your clients with new virtual services.
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As the administrator of your client's policy with AXA Insurance dac, AXA - Global Healthcare (EU) Limited will soon be requesting more information from your individual and business clients living in Portugal.
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From July 2021, we've added a new insurer to our expanding global panel of underwriters.
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Thanks to our new initiative, we’re now able to make payments to customers in Europe without them incurring a charge.
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Since the pilot last year, we’ve been getting in touch with new SME groups to let them know how they can make the most out of their plan.
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We're now asking a few questions so we can get it right the first time when we offer quotes to you and your clients.
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In the latest customer newsletter, we uncover the changing face of international workers, take a look at AXA Next, and explore medical misdiagnoses with Dr Charlotte Panuschka from Advance Medical.
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We went live with our first ever virtual intermediary conference on Wednesday 3rd - Thursday 4th March 2021. Relive the event today on our dedicated conference website.
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The registered office address of AXA Global Healthcare (UK) Limited, and that of our UK based insurer, AXA PPP healthcare Limited, has changed.
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We're prepared to continue offering the same great products and services beyond Brexit.
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Since opening our Dublin distribution hub last year, we’ve gone from strength to strength. In fact, the team has more than doubled in size in less than 12 months. Here's how you can get in touch with the team.
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Our new medical provider search tool is simple to navigate, and lists even more hospitals and specialists where we’ll settle customers’ bills directly.
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We caught up with doctors, physiologists, and healthcare experts in the January edition of our customer newsletter, Compass.
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The information we need to process your clients' claims as quickly and efficiently.
Find out moreWe all have a level of resilience; it’s what we’ve used for years to help us adapt to our ever-changing world. But what can we do to boost our ability to cope when something goes wrong?
Equip your client with the tools to tackle whatever life throws at them with our guide to resilience.
How would you describe AXA - Global Healthcare in three words? Let us know by answering our quick poll.
The results are used to support our intermediaries and improve our services.
We'll share the results in the above 'Working with us' news section soon.