Intermediary
We sift, sort and select all the latest news for global intermediaries, including updates on regulation changes, key market news, and new product launches. And we’ll email you our digested read – Global briefing – regularly through the year.
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Product and value proposition
To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1st October 2023.
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Empower your clients on their health journey by seamlessly guiding them to information, help and care that’s been tailored to their individual needs with their new Virtual Assistant.
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To help your clients make the most of their Virtual Doctor access, our partner Teladoc Health will be emailing customers throughout the year with new ways to use the service.
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When your clients need emergency assistance, it’s our job to make sure the response is as seamless as possible. And we’re pleased to say, we’re enhancing our Evacuation and Repatriation service with a new provider – Healix International.
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The independent third-party we work with to provide your clients access to virtual health services, have changed their name.
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AXA - Global Healthcare regularly review the plans we offer to ensure they meet the needs of our global customers. This April, we're updating our customer handbooks so it's even easier for your clients to see what is and isn't covered.
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To help SME employees make the most from their new AXA plan, we’ve been offering them a welcome call within their first few weeks of membership.
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We regularly review our policies to make sure they meet the needs of our customers. From the 1st October 2021, there’ll be some enhancements to our plans, and changes to our handbooks that make it easier for customers to see what is and isn’t covered.
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To help your clients find even more value in their plans, we're rolling out a series of helpful emails to help them make the most of their cover.
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We know speaking to a doctor in your own language can be a real source of comfort when you're ill. So, we're very pleased to announce your clients can now have a consultation with a doctor who speaks Greek, through our Virtual Doctor service.
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We’re constantly evaluating our proposition to ensure we’re providing your clients with the best possible customer experience with great value for money.
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From the 1st April 2021, AXA - Global Healthcare are offering customers in Hong Kong two additional services to support them even further: Virtual Doctor and Mind Health.
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Part of our core strategy at AXA - Global Healthcare is to always create propositions that support both you and your clients, in the most effective and innovative ways we can.
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Digital membership cards are available to download now, so customers can keep us conveniently close by, wherever they may be.
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We’re working on a series of emails that’ll help your SME clients’ employees to get the most of their health plan.
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Each year, we review the products we sell to make sure we're meeting the ever-changing needs of globally mobile citizens, adding value to global health plans for both new and existing customers.
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All aspects of your SME clients’ employee healthcare plans can now be accessed in one place with their new online hub.
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We're proud to announce our Dedicated Care team's new case management service: maternity case management.
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If your clients have one of our International Travel Plans, they’ll need to know about the adjustments we’re making to what is and isn’t covered by their plan.
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We're inviting SME employees and group secretaries to join us for a group welcome call in the first few weeks of their membership, to help them get started with their new health plan.
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Global updates
We know your clients really value having streamlined access to healthcare services. This is why we've made it even easier for them to receive out-patient treatment in China.
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We welcome the new Consumer Duty and its focus on delivering good outcomes for all customers. We’ve been working hard to review our processes to ensure we continue to deliver good outcomes for all our customers and the customer experience they expect.
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We've been exploring the stigma around mental health in the workplace. Download the case study for insights from industry leaders, globally sourced data and solutions to help your client's business.
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There are now 1.9 million healthcare providers globally where AXA - Global Healthcare can offer to settle customers' treatment bills directly.
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Following recent legislation by the government, public hospitals in Thailand are now legally permitted to charge expats higher rates for treatment.
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Taking on an international assignment often comes with a wide range of perks and benefits. But according to our recent research there’s still a significant divide between the salaries of male versus female expats.
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We're trialling a new kind of feedback tool to make sure we're doing everything right when our customers get in touch.
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World Mental Health Day 2020 may have come and gone, but we're carrying on the conversation about mental health and emotional wellbeing.
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We’re excited to announce from the 1st April 2020, we’ll be working with AP Companies to give customers access to direct billing at even more treatment facilities in Europe.
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We’ve added AP companies to our AXA Select global medical network to help connect our customers to medical care across Central and Eastern Europe.
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Working with us
So you have all the useful phone numbers and email addresses you'll need for individual and SME business, we've created a brand-new contact guide.
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As a UK based Managing General Agent which distributes and co manufactures international health insurance products, we have certain responsibilities under the Financial Conduct Authority's product management rules and guidelines.
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Last month, AXA Hong Kong and Macau celebrated a year of success with over 200 of their esteemed business partners at the Health and Employee Benefits Broker Appreciation Cocktail.
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Whether you need a new business quote, want to speak to someone about your client's upcoming renewal, or are ready to submit an application form for an SME group - we've got new email addresses for you to use.
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The registered office address of AXA Global Healthcare (UK) Limited, and that of our UK based insurer, AXA PPP healthcare Limited, has changed.
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It's now even easier to find the information you need to sell global health plans from AXA - Global Healthcare.
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In 2021, AXA - Global Healthcare launched new products, introduced new insurers to our panel, and provided worldwide support for your clients with new virtual services.
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As the administrator of your client's policy with AXA Insurance dac, AXA - Global Healthcare (EU) Limited will soon be requesting more information from your individual and business clients living in Portugal.
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From July 2021, we've added a new insurer to our expanding global panel of underwriters.
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Thanks to our new initiative, we’re now able to make payments to customers in Europe without them incurring a charge.
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Since the pilot last year, we’ve been getting in touch with new SME groups to let them know how they can make the most out of their plan.
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We're now asking a few additional questions so we can get it right the first time when we offer quotes to you and your clients.
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For the second year running, we’ve been recognised at the Cover Excellence Awards.
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As AXA's global healthcare specialists, we're looking at tomorrow's technology and how it could change the way we look at health and health insurance in the years to come.
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The information we need to process your clients' claims as quickly and efficiently.
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We're prepared to continue offering the same great products and services beyond Brexit.
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In the latest customer newsletter, we uncover the changing face of international workers, take a look at AXA Next, and explore medical misdiagnoses with Dr Charlotte Panuschka from Advance Medical.
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Since opening our Dublin distribution hub last year, we’ve gone from strength to strength. In fact, the team has more than doubled in size in less than 12 months. Here's how you can get in touch with the team.
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We went live with our first ever virtual intermediary conference on Wednesday 3rd - Thursday 4th March 2021. Relive the event today on our dedicated conference website.
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Our new medical provider search tool is simple to navigate, and lists even more hospitals and specialists where we’ll settle customers’ bills directly.
Find out moreWe all have a level of resilience; it’s what we’ve used for years to help us adapt to our ever-changing world. But what can we do to boost our ability to cope when something goes wrong?
Equip your client with the tools to tackle whatever life throws at them with our guide to resilience.
It’s estimated there will be 629 million people living with diabetes worldwide by 2045. But how well do we really understand the disease?
We’ve broken down some of the myths surrounding diabetes and asked the experts for their top tips to reduce our risk of developing type 2 diabetes.