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Help for better mental health

Mind Health service

Whatever it is that your clients are facing, with access to the Mind Health service1, the professionals are ready to give tools and guidance to help them work through their mental health struggles, getting them back on top and in control.

Understanding the service

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Support from qualified psychologists for a range of mental health concerns.2

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Quick turnaround time from enquiry to psychological assessment.

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Potential reduction of outpatient mental health claims with no impact on allowances or excess payments.  

 

Mind Health guide

Mind health guide cover

Designed especially for those selling health insurance, this guide will explain how the Mind Health service works, and the benefits for both individual and business customers.

Download your guide

Share with your clients

With the Mind Health service, customers can access consultations with a qualified psychologist over the phone. Customers are offered psychological assessment quickly, after which, the psychologists can provide help for a range of problems including anxiety, stress, and bereavement.

Here are some handy videos, guides and articles you can share with your clients to help them understand the service and support their mental wellbeing:

Mind Health guide

For a simple introduction to the Mind Health service, share this guide with your individual or business clients.

Download the Mind Health guide

Mind Health FAQS

Help your clients get the answers they need with our Mind Health FAQs.

Download Virtual Doctor FAQs

Your services guide

This helpful guide will explain the services available to help your clients get the most from their global healthcare plan.

Download the guide

Tools to support their emotional wellbeing

Our emotional wellbeing is just as important as our physical health, but sometimes we can forget to take the time to pause and really think about how we’re feeling.

Check out the articles

Anxiety quiz

Our AnxietyQuiz will help to assess the degree of anxiety your clients are experiencing, and offer tips on how to boost their mood.

Take the AnxietyQuiz

Low mood quiz

Give your clients the opportunity to check in on their mental health with our LowMoodQuiz.

Take the lowmoodquiz

Supporting their business

In our 2020 research, 50% of employees surveyed felt their employer would only offer mind health support in response to a crisis or significant event3. With our Mind Health service, employees are free to access real support whenever they feel they need it. 

The Mind Health service supports your clients’ most valuable assets – their people. Here’s a few more ways it could benefit your clients’ business:

  • Mind Health consultations aren’t claims – they don’t impact the claims spend or renewal premiums. 
  • There’s an efficient referral to assessment timeframe, so the employee won’t be left waiting. 
  • Minimising the risk of inaccurate referrals, as customers are referred by a doctor, rather than self-referring.
  • Providing access to the service shows genuine motivation to provide employees with innovative support for their wellbeing and mental health as a key ethos.
Download our 2020 Mind Health Report

Mind Health psychologist appointments are available in English or Spanish between Monday and Friday, 9am - 5:30pm (UK time). Appointments for members calling from the UAE are available in English, French or Arabic between Saturday and Thursday, 9am - 8pm, and Friday 9am – 4pm (UAE time). 
1. These services are provided by an independent third-party, Teladoc Health. 
2. The Mind Health service is accessible for eligible customers, granting six sessions with a psychologist per non-emergency mind health concern, per year. The Virtual Doctor will determine if Mind Health is appropriate for the customer.
3. AXA World of Work Mind Health Report 2020.