Contact us

If you can’t find what you’re looking for, there’s plenty of ways to get in touch! Our teams will be on hand to help with any questions you might have.

Send us a message through your online account

If you’re already a customer, you can send us a message through your secure online account. To login or register, all you need are your membership details. Once we’ve received your message, we aim to reply within 48 hours.

Contact us by phone or post

Call us on:

+44 (0)1892 556 274

Lines are open 24 hours a day, seven days a week. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

 

Write to us at:

AXA - Global Healthcare
Phillips House
Crescent Road
Tunbridge Wells
Kent
UK
TN1 2PL

Not a member?

Call us on:

+44 (0)1892 596 418

Lines are open Monday to Friday, 8am-5pm (UK time). We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

Let us call you:

Use our arrange a callback service.

Providers

If you are an AXA network provider, you can find information on how to claim and who to contact on our 'Medical providers' page.

Not happy with our service?

We hope you never need to raise concerns about our service or any aspect of your membership with us. However, we value your feedback and we'll do our best to resolve things for you.