Medical providers

AXA’s global healthcare team operate an established network of medical providers worldwide. AXA’s providers are chosen based on a set of criteria, which includes an agreement to settle invoices directly and competitive prices.

Become a network provider

Being a global healthcare network provider has many benefits. You’ll be listed on our online search tool, which’ll help our members to find you when they need you. You’ll also have access to a 24-hour contact centre for questions about members and eligibility, as well as a dedicated team for answering invoicing and payment questions.

To join the network, please fill in the application form by clicking the button below. Once you’ve submitted your application, a member of our network team will be in touch.

Please note: AXA Global Healthcare (UK) Limited are a Managing General Agent administering the distribution and servicing of international health insurance products on behalf of AXA PPP healthcare Limited. Any terms of business agreement made following this enquiry will be in the name of AXA PPP healthcare Limited.

Existing providers

As one of AXA’s network providers, you have access to our dedicated global healthcare team.

Our Global Network Management team is responsible for all agreements and relationships with AXA’s medical providers. We work closely with providers around the world to ensure our working relationship is as smooth as possible.

Submit invoices

We’re able to settle invoices received online. You can submit invoices by using the link below:

Claims process

To request approval for treatment:

For in-patient or day-patient treatment when admission is within the next 48 hours, please call us on +44 (0)1892 503 856 and select option 1 to speak with our provider team. Please have the following customer information ready:

  • Member’s full name
  • Membership number
  • Member’s date of birth
  • Medical condition
  • Medical symptoms
  • Treatment plan
  • Admission date
  • Estimated length of stay
  • Estimated costs (if available)

For in-patient and day-patient treatment when the admission is more than 48 hours away, please complete the Pre-approval Request Form and send it to ICMTmed.health@axa.com. You’ll receive a response from us within 2 working days from the date we receive your query.

To request authorisation for out-patient treatment, please call us on +44 (0)1892 503 856.

If treatment has already taken place, please email your invoice and a medical report to us.

International Provider Account Services (IPAS)

Sending invoices to us

You can send us your invoices by email. Where possible, each invoice should be in a separate PDF file. We recommend sending invoices as soon as possible following treatment.

When you send us an invoice, please ensure it’s billed in line with our agreed price list, and includes the following information:

  • Member’s name
  • Membership number
  • Claim number
  • Treatment dates

Please ensure each invoice clearly states:

  • your bank details
  • whether we should pay you directly, or pay the member directly

Queries about invoices

We aim to pay all invoices within 30 days from the date we receive them, providing you’ve given us all necessary supporting information (such as claim forms and medical reports). 

In the unlikely event that your invoice remains outstanding beyond 30 days, please follow these steps:

  1. Complete an ‘Aged Debt’ form
  2. Send the completed document to HASinternational.health@axa.com

Our team will contact you within 10 working days. Please note, failure to complete the document in full may result in a further delay in your query being investigated.

If you have any other invoice queries, please email us at HASinternational.health@axa.com. You can expect a reply within 10 working days.

Missing remittance advice or explanation of benefits

If you’ve received a payment from us and you don’t know what it relates to, or if you don’t already receive your remittances automatically via email each week, please email HASinternational.health@axa.com so we can ensure this is activated for you. You’ll receive a response within 10 working days.

Global Network Management

Contact Global Network Management for questions about existing or new provider agreements, updating bank or contact details and any other general questions.

In order to protect our members' information, please ensure that if you are emailing us personal, medical or confidential information, you do so in a secure format.