Medical providers

Coronavirus (COVID-19) outbreak

Take a look at the latest updates and guidance we're providing our customer's. If you have a non-eligibility question please contact us via email at globalnetworks.health@axa.com. To authorise treatment please call us on +44 (0)1892 503 856.

Working together to support customers around the world

You’re there for our customers when they need help, and we want to be there for you. The relationships we build with providers helps us offer our customers more choice when it comes to their healthcare. And we want to develop new relationships with providers around the world so that our customers can decide on the right treatment provider for them, no matter where they are.

AXA Select Providers

If you’re already an AXA Select Provider, you can log in here to see more information about your benefits.

Forgotten your Provider ID? Please contact Globalnetworks.Health@axa.com



Want to join our AXA Select Medical Network?

The AXA Select Medical Network includes all the hospitals, clinics or out-patient providers we have agreements with around the world. We call them our AXA Select Providers.

By joining the AXA Select Medical Network you’ll have access to:

  • faster payment when you submit your invoices

  • a dedicated email address, so we can respond to your invoicing and payment queries faster

  • a 24-hour contact centre for questions about our customers and their cover

  • a named relationship manager.

You’ll also be listed on our online search tool, so customers can find you easily.

To become an AXA Select Provider, please fill in a application form and send it to Globalnetworks.Health@axa.com. A member of our global network management team will be in touch soon.

Download Application form

Treating an AXA - Global Healthcare customer?

In-patient or day-patient treatment

Out-patient treatment

Sending us your invoices

It’s easy to submit your invoices online – just upload each one using the button below.

Please include the following information:

  • customer’s name and date of birth
  • AXA – Global Healthcare customer number
  • claim number
  • treatment dates
  • a breakdown of costs
  • your bank details
  • whether we should pay you directly, or pay the member directly
  • for AXA Select Providers: your unique Provider ID (7XXXXXX)

To help make invoicing simpler

Please upload each invoice in a separate PDF file – this makes it much easier for us to see what you’ve submitted and what we need to pay. 

Please invoice us as soon as possible after the patient’s treatment, so we can process the payment quickly.

Please make sure invoices are billed in line with the usual, reasonable local fees for that treatment.

Got a query about an invoice?

We’ll always aim to pay your invoices in 30 days, but if you do have one that’s outstanding then we’ll need some extra information. 

Please email us with your invoice query at HASinternational.health@axa.com

We’ll take a look and send you a form to complete – it’ll explain all of the information we need. Once you’ve sent it back we’ll be in touch within 10 working days but please make sure it’s complete or it could take longer for us to help you.