Working together to support customers around the world

You’re there for our customers when they need help, and we want to be there for you. The relationships we build with providers helps us offer our customers more choice when it comes to their healthcare. And we want to develop new relationships with providers around the world so that our customers can decide on the right treatment provider for them, no matter where they are.

AXA Select Providers

If you’re already an AXA Select Provider, you can log in here to see more information about your benefits and some tips on working together.

Forgotten your Provider ID? Please contact

Want to join our AXA Select Medical Network?

The AXA Select Medical Network includes all the hospitals, clinics or out-patient providers we have agreements with around the world. We call them our AXA Select Providers.

By joining the AXA Select Medical Network you’ll have access to:

  • faster payment when you submit your invoices

  • a dedicated email address, so we can respond to your invoicing and payment queries faster

  • a 24-hour contact centre for questions about our customers and their cover

  • a named relationship manager.

You’ll also be listed on our online search tool, so customers can find you easily.

To become an AXA Select Provider, please download and fill in a application form and send it to A member of our global network management team will be in touch soon. 

If you are a medical provider in the UK, please contact AXA Health.

Download Application form

Treating an AXA - Global Healthcare customer?

In-patient or day-patient treatment

If an AXA - Global Healthcare customer needs to be admitted for in-patient or day-patient treatment in the next 48 hours, call us on +44 (0)1892 503 856 and select option 2 to speak to our provider team.

Please have the following customer information ready when you call: 

  • customer’s full name
  • AXA – Global Healthcare customer number
  • customer’s date of birth
  • medical condition
  • medical symptoms
  • treatment plan
  • admission date
  • estimated length of stay
  • estimated costs (please note we will only pay for reasonable and customary charges).

If a customer needs in-patient or day-patient treatment more than 48 hours in advance, please fill in the Pre-approval Request Form and send it to We’ll get back to you in two working days from receiving your query.

Out-patient treatment

If you need to speak to us about authorising out-patient treatment, please call us on +44 (0)1892 503 856 or email us at

Sending us your invoices

It’s easy to submit your invoices online – just upload each one using the button below.

Please include the following information:

  • customer’s name and date of birth
  • AXA – Global Healthcare customer number
  • claim number
  • treatment dates
  • a breakdown of costs
  • your bank details
  • whether we should pay you directly, or pay the customer directly
  • Your unique Provider ID (7XXXXXX)

Don't forget...

Please upload each invoice in a separate PDF file – this makes it much easier for us to see what you’ve submitted and what we need to pay. 

Please invoice us as soon as possible after the patient’s treatment, so we can process the payment quickly.

Please make sure invoices are billed in line with the usual, reasonable local fees for that treatment.

Once a claim has been processed you will receive a remittance statement outlining the details of the payment.

Got a query about an invoice?

We’ll always aim to pay your invoices in 30 days, but if you do have one that’s outstanding then we’ll need some extra information. 

Please email us with your invoice query at

We’ll take a look and send you a form to complete – it’ll explain all of the information we need. Once you’ve sent it back we’ll be in touch within 10 working days but please make sure it’s complete or it could take longer for us to help you.