Need to talk to a doctor but don’t speak the local language? Or just struggling to find time for that appointment in your busy schedule? When you live or work abroad, accessing healthcare isn’t always easy. But with our new online doctor service, now available as part of our international health plans, you can speak to an experienced, internationally qualified doctor - at a time and place that suits you.
You can always speak to a doctor in English, Spanish and Mandarin. And if these aren’t languages you speak, don’t worry, there are many more available, just ask when you arrange a call back or video consultation and the team will do their best to help.
Arranging an appointment couldn’t be easier, just call or use the app to request a call back or book a video consultation. And don’t worry if it’s out of hours or in the middle of the night, you can arrange for a doctor to call you back 24/7. Or for a video consultation between 08.00 and 00.00 GMT Monday to Friday.
All of the doctors are highly experienced and internationally qualified. They can diagnose the problems you or your family may have and recommend the best next steps to take. They can also arrange referrals to specialists, provide e-prescriptions in many locations1 and even help you navigate the local healthcare system.
Whether you’re living or working abroad, back visiting your home country or on holiday with the family, you’ll have an experienced doctor at your fingertips.
Take the time to explain your concern in full without being rushed through your appointment. You can have a 30 minute phone or video consultation to really explain the issue and get the best advice to help you get better.
Anyone covered on your plan will have access to a doctor over the phone or online. So if your child feels ill in the middle of the night, you can call on their behalf and you could be speaking to a doctor in a matter of hours2.
Interested in finding out more about how our global health plans can support you and your family? Whether you’re moving abroad, working overseas or travelling regularly, find out more about what’s covered on our plans and follow our four simple steps to choose the cover you need.
1. Prescriptions are subject to a thorough medical evaluation, validity/acceptance will vary depending on the country location of the patient. They are never guaranteed in all cases.
2. Appointments are subject to availability. Adults must call on behalf of anyone under the age of eighteen.
¹According to AXA PPP Fast Track Appointment data, as of February 2020.
*Lines are open Monday to Friday, 9am-5pm (GMT time).
Calls may recorded and/or monitored for quality assurance, training and as a record of the conversation.