Mental health support over the phone and video

Our mental health is no longer a subject to brush under the carpet. Listening to ourselves and taking empowered action shows true strength, not weakness. It’s not only the big changes in life that impact us either — it’s those everyday things that can build up and throw us off balance.

Living as an expat comes with its own set of challenges. The Mind Health service is a dedicated platform for mental health support for mild to moderate conditions. Whether it's for you, your family or your employees, we've made it simple to connect with a fully qualified psychologist via a confidential phone or video call from anywhere in the world — whether that's one session or a course of up to six sessions per health concern. Together, we can take on life's challenges.1

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Mental health support

The Mind Health service connects you with a fully qualified psychologist to support you for up to six telephone-based sessions to help you work through whatever you’re facing. 1

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Available for family members

Anyone covered on the plan will have access to the Mind Health service. So you can rest assured they can access support if they need it. 

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Trusted, confidential advice

We work with Teladoc Health to provide this service. This means, you can be sure that all consultations are completely confidential and thorough. 

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From anywhere in the world

Whether abroad, away on assignment or at home, the Mind Health service is here to offer support along the way, at a time that suits you. 1

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Available through the Virtual Care from AXA app

Access your account through the Virtual Care from AXA portal or download the Virtual Care from AXA app to activate - it takes minutes.

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Included in your cover

Both the Virtual Doctor service and Mind Health services are included in all individual and small business plans, and don’t cost any extra to use. 2

Looking for cover for you and your family?

All our cover levels include access to the Virtual Doctor and Mind Health services. So whichever dream you’re following, and whatever happens along the way, you can rely on us to be there for you.


Looking for cover for your business?

We make it easy for you to get international health insurance to suit your company’s needs. Just tell us how many people you need to cover and we’ll work with you to create a package that can help you support and retain your best talent, wherever they go for your business.

Got questions on the Mind Health service? Take a look at our FAQs for information on how to use it and what to expect.

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1 The Mind Health service is provided by Teladoc Health and is part of the Virtual Care from AXA offering. The service provides up to six sessions with a psychologist per non-emergency mind health concern, per year. For further information about the Mind Health service, including consultation availability, please click here.

2 Access to the Mind Health service is included on plans covering less than 75 employees.