Personal

Everything you need as a member

In our members' area, you'll find all the information you need about your international health insurance.

We want to make managing your health plan simple, without too much paperwork or unnecessary delays. That’s why you should register for your online account, available anytime, day or night.

With all of our health plans, you have access to your own online account - a simple, secure way to manage your policy, make claims and stay in touch.

Log in or register to your online account

Registering for Customer Online is easy - you'll just need your membership number which will be in the format of either 1234567A or INTL7654321.

Please make sure you enter a membership number matching one of the above formats.

Helping you to manage your membership

Your online account is the easiest way to:

  • Remind yourself about the conditions and treatments covered in your membership handbook
  • Set up electronic payments for eligible claims to get paid faster, directly into your bank account
  • Update your contact details so that we can pay your claims, making life easier
  • Submit your claim invoices and view your benefit statements
  • Ask our friendly advisers a question whenever you need us, wherever you are
  • Search our global network of registered hospitals and medical practitioners