Coronavirus health insurance FAQs

Applicable to AXA members on an international health insurance plan insured by AXA Insurance dac, AXA PPP healthcare Limited and AXA General Insurance Hong Kong limited policies.

Questions about claiming

Questions about your policy

Questions about travel

Virtual Doctor Service

If you’re an AXA – Global Healthcare member with access to the Virtual Doctor Service, you’ll be able to book a virtual consultation with a doctor, either over the phone or by video call to discuss your symptoms.

*Lines  are open 24/7, 365 days a year. 

** Lines are open 8am-8pm Monday to Friday, and 8am-5pm Saturday (UK time)

Last updated: 01/06/2020