If you’re recovering from treatment, the last thing you’ll want to think about is paying the bill. That’s why we pay the fees directly to your provider where we can, manage the paperwork and support you every step of the way.
Whether you’re going to be in hospital for the day or longer, our global network of over two million trusted providers makes it easy to get the care you need. We’ll settle their eligible fees directly, so you won’t have to worry about being out-of-pocket.
To make sure everything runs smoothly, contact us first to arrange a pre-approval letter for your chosen doctor, clinic, or hospital from our AXA Select Network1.
The letter confirms what’s covered on your plan and lets your provider know they can send us the invoice. We can provide your pre-approval letter in a range of languages.
If you’ve paid for your treatment upfront, simply send us your invoice and receipt through your online account and we’ll aim to reimburse you within two working days or less.2
If your provider has asked for a pre-approval letter, you can let us know by sending a message through your online account or giving us a call on +44 (0) 1892 503 856*.
If you need outpatient care and your provider is part of our AXA Select Network1, we’ll pay their fees directly where we can.
If you choose a provider outside of our network, or if you’re asked to pay for your treatment on the day, don’t forget to keep a copy of your invoice and receipt so we can reimburse you.
Snap a photo of your invoice and receipt, then upload them to your online account. If we have everything we need, we’ll aim to reimburse you within two working days.2
If your plan includes the healthcare payment card, just tap your phone or wearable on the payment terminal to pay for eligible outpatient treatment and prescriptions.3 Then upload a photo of your invoice to the AXA Global Healthcare Card app4 within 48 hours.
Post your original invoice, receipt and proof of payment to our Customer Service team within six months of your treatment date. Once we’ve got everything we need, we’ll reimburse you for the eligible costs.2
When you’re not feeling your best, you want to know you can get help quickly. That’s why our provider finder search tool makes it easy to find a doctor, clinic or hospital near you.
Search our network of over two million trusted providers to find the right care for you, wherever you are in the world.
If you’re covered on the Islands Health Plan or Islands Health Adapt, you’ll have access to over 70,000 providers in Europe, the Channel Islands, and the UK.5
If you need to find a provider in the UK, download our Directory of Hospitals for details of trusted specialists, clinics and hospitals near you.
No matter where you are in the world, we can reimburse you for eligible treatment in several currencies through a local bank.
We’ll use the exchange rate published in the International Currency Exchange (ICE) on the date your treatment took place, providing the currency is one of the following:
If you’re having treatment in the UK, our schedule of procedures and fees shows how much we’d expect to pay specialists, physiotherapists, or practitioners within the AXA Select Network5 for eligible treatment.
Your online account is the easiest way to manage your claims, access support and explore your brilliant benefits, all in one place.
Registering is easy — you’ll just need your customer number, policy number, and email address to get started.
AXA Global Healthcare Customer Service
AXA Global Healthcare (UK) Limited
International House
Forest Road
Royal Tunbridge Wells
Kent UK
TN2 5FE
You can send us your claims information within six months of the treatment date. We recommend you keep a copy for your own records.
* Lines are open 24 hours a day, seven days a week. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
1 The AXA Select medical provider network covers 192 countries and includes 2,052,030 facilities where we can settle bills directly, as of February 2026
2 83.2% of eligible claims submitted online between Jan 25- Dec 25, were paid within two days.
3 You must only use the healthcare payment card to pay for genuine claims for treatment you've received, and which are eligible within the terms and conditions of your policy.
4 The AXA Global Healthcare Card app is provided by Paysure Ltd.
5 We have 70,737 medical providers in network in Europe, including the Channel Islands and the UK, as of February 2026.