Your services

Find treatment

Wherever you are in the world, we want to make it easy for you to find medical providers to cater for your healthcare needs. Finding treatment when you’ve been diagnosed with a medical condition can be overwhelming and stressful, and if you’re living abroad it can add even more uncertainty. That’s why we’ve made things easier with MyGlobe.

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Search for your nearest hospital or clinic

By using MyGlobe, you can search for health practitioners globally, based on your location or the type of treatment you need. And by using one of our preferred providers where possible, we can arrange to pay them directly so you're not out of pocket.

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Check you're covered

Before visiting your chosen provider, you’ll need to check your treatment is covered. We’re available 24/7 for you to contact us, either using Customer Online, or by phone on +44 (0) 1892 556274*.

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More from MyGlobe

As well as helping you find treatment fast, MyGlobe gives you up-to-the-minute information about the country you’re in or travelling to such as local emergency numbers, vaccinations you might need, disease outbreaks and security alerts. So if anything happens that could put you at risk, you’ll know immediately.

Access MyGlobe

Log in/register to your online account

Your online account is the easiest way to manage your plan, search healthcare providers, make claims and stay in touch.


Health information helpline

When you have a health concern, it’s good to be able to speak to someone as soon as you can. With our Health at Hand medical helpline, you have access to nurses, counsellors, midwives and pharmacists**.

Call our clinical team anytime

Call +44 (0) 1892 772578* or 0800 003 004 within the UK and Channel Islands

They're ready to offer confidential information on any health queries, whether you're worrying about vaccinations and other health precautions before travelling, general health, family health or simply need support and reassurance while far from home. Just pick up the phone and benefit from their expertise round the clock.

Our Health at Hand service is available 24 hours a day, 365 days a year.


Nurses and counsellors are available 24 hours a day.

Second Opinion

Getting the right diagnosis is essential if you’re to receive the right treatment and care. Sometimes, when it’s a complex or life changing diagnosis, you’ll want to know that every avenue has been explored, for that extra reassurance.

That’s why, we believe all our members should have the right to an independent second medical opinion, at no extra cost.

When you use our second opinion service we’ll put you in touch with independent health consultants, Medix, who go far further than offering a second opinion on your initial diagnosis. Medix also offer a personal case management service which is all about providing ongoing medical guidance, quality supervision and support from diagnosis through to recovery - allowing you to make informed choices at critical times.

They’ll assign a medically qualified personal case manager and nurse to support you and your family at every step, and identify the best medical experts from their global network to either confirm your diagnosis or find another explanation. And we’ll pay for any new eligible tests they think you need.

Get much more than just a second opinion:

  • Better understanding of your medical condition
  • Reassurance of the diagnosis
  • Help to make the most appropriate treatment decisions
  • On-going personalised support and medical information 24/7, from multi-lingual specialists

What do I need to do?

If you're interested in using this telephone consultancy service and want to find out if you’re eligible, call us on:

+44 (0) 1892 556 274*


Evacuation and Repatriation

In an emergency admission, you need to know that you can access the treatment you need, wherever you are in the world. That’s why we include cover for evacuation and repatriation as standard on our international health plans for all of our members.

So if you should need immediate medical treatment that’s not available locally, we’ll organise for you to be evacuated to the nearest medical facility that can provide the treatment and care you need. That’s whether it’s a short drive or an international flight away. And when you’re ready to leave hospital, we’ll get you back home.

What do I need to do?

In an emergency situation when the treatment you need can’t happen in the local medical facility, call our Emergency Assistance Centre on:

+44 (0) 1892 513 999*

Terms and conditions apply. Full details are shown in the Membership Handbook.

*Lines are open 24 hours a day, seven days a week. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

**Please note our pharmacists and midwives are here from 8am to 8pm Monday to Friday, until 4pm on Saturday, and until 12pm on Sunday GMT (UK time).