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Second Medical Opinion service

If you ever feel unsure about a diagnosis or treatment plan you’ve received, our Second Medical Opinion service1 can help bring you peace of mind. Whether you want a better understanding of local healthcare practices, need details explained to you in a language of your choice, or if you’d simply like to make sure you’ve explored every available option, we’ll assign a doctor to review your case and support you throughout your treatment. Together, we’ll make sure you get the reassurance you need so you can focus on getting better, wherever you are in the world.

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When can I use the service?

Second Medical Opinion is here for you anytime you’d like to double check a diagnosis or recommended course of treatment, wherever you are in the world. You don’t even need to make a claim, so it’s quick and easy to access support and it won’t affect your other membership benefits. You’ll have access to the service straight away. It’s part of our Virtual Care offering, alongside the Virtual Doctor and Mind Health services. If your cover is provided by your employer, you’ll need to check your dedicated Healthcare Hub to see whether the other services (Virtual Doctor and Mind Health services) have been added on to your plan.

woman on beach looking out to sea

Why might I need it?

There are plenty of reasons you might want a bit of reassurance, particularly when you have a medical issue overseas. You might like to speak to a doctor in a language of your choice to clarify  the details of a diagnosis or fully understand the side-effects of the medication you’ve been prescribed. Maybe you need advice on where the best local healthcare facilities can be found. Or perhaps you just feel a long way from the comforts of home and simply want a medical professional by your side to guide you through your treatment. Whatever your situation, and wherever you are in the world, the Second Medical Opinion service can provide the support and reassurance you need.

doctor smiling wearing stethoscope

How does it work?

All you need to do is get in touch via the Virtual Care from AXA portal or app and you’ll be assigned a doctor to act as your dedicated Case Manager for as long as you need their help and guidance. They’ll be in touch within 24 hours of your initial enquiry to discuss your concerns and get any available information, reports, prescriptions and test results. Supported by a network of over 50,0002 specialists, they’ll review your case before getting back in touch with their recommendations and to discuss next steps. If they refer you for further treatment, your Case Manager will ensure you have all the details you need to check you’re still covered under your plan, and they’ll monitor your progress and support you for as long as you need them.

Stephen's story

“I felt that I actually had someone on my side with that first phone call…I felt like I had someone who was going to help me find the answers and point me in the right direction”.

Stephen had his treatment plan for prostate cancer modified after getting a second medical opinion.

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1. Our Second Medical Opinion service is here for you anytime you’re unsure over a diagnosis or recommended course of treatment. It’s part of our Virtual Care offering, along with the Virtual Doctor and Mind Health services, so you might have already seen it on your plan or on the Virtual Care from AXA <app> or <portal>. Provided in partnership with Teladoc Health, the service unlocks access to a network of over 50,000 world-leading specialists and connects you to a doctor who will review your case alongside an expert. They’ll work with you to help you understand your diagnosis, make sure you know your options and support you throughout any treatment, wherever you are in the world. 

2. Figures provided by Teladoc Health, 2023