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How to switch business clients to AXA

If you’d like to move any of your clients to us, we’ll make the transfer smooth, seamless and fast. We know that ongoing claims can be a worry, so we’ll work with you to make absolutely sure everything is switched over correctly and their treatment can continue without any break. And you’ll have a dedicated contact to help make the whole process painless for you and your client.

We make it easy to switch

For business groups of five lives or more, applying for Medical History Disregarded cover couldn't be easier.

Business people having a discussion

It only takes five easy steps to switch a corporate group to AXA:

  1. With your client, choose the cover they need
  2. Download the application form from your toolkit, and fill in a few details for the group secretary and the company 
  3. Have your client choose the payment method they prefer
  4. Ask the group secretary to answer just two ‘yes’ or ‘no’ medical questions about the group and sign the form
  5. Send the form back to us – that’s it!
Men shaking hands

And once accepted, your clients’ cover will continue without a break – including cover for ongoing claims – and we’ll carry over their cover for existing medical conditions as well.

But of course we can switch your individual and family clients quickly and easily too – and you’ll still get a dedicated manager to make sure everything goes to plan. Just give us a call and we’ll talk everything through.

Why switching makes sense

Team of people in circle

Supporting you…

We’re privileged to work with intermediaries in countries right around the world. And we work hard to give them the support they need:

  • Our friendly and experienced team are always on hand to help you manage your clients’ plans and claims. 
  • We ensure our people deliver great service time after time, using Stella Connect – a pioneering customer service rating system that gives ongoing feedback and measures customer satisfaction for all our customer service staff.   
  • We’re always finding new ways to help you strengthen your client relationships. We constantly monitor healthcare and industry news, and share it with you in ways you can easily pass on to your clients.
  • We keep watch on regulatory changes around the world to make sure the plans we offer meet your clients' needs.
  • With AXA offices all over the world, and customers in 200+ countries and territories¹, we have the global know-how and resources to help you with the trickiest customer requirements.

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…Supporting your clients

You can reassure your clients that they’ll have:

  • Evacuation and repatriation as standard – if they can’t get the help they need locally, an AXA team will make sure they get to where they need to be – and back home again. And unlike with some of our competitors, these (often large) claims won’t affect your client’s claims fund either. 
  • Access to a doctor at a time that suits them - the virtual doctor service is available by phone or video with all our plans. It's also available to include on bespoke plans for larger groups.
  • A second opinion whenever they feel unsure – from experts they can rely on. Included in all the plans we offer.
  • Health information 24/7 – from a helpful team of experienced nurses and counsellors – plus support from midwives and pharmacists at set times too.
  • Extra support if they’re diagnosed with cancer – a dedicated case manager to help co-ordinate care, answer questions and sort out the paperwork - giving them more time for what matters most.

Interested in finding out more?

Simply email us at and one of our friendly team will be in touch to help you with any queries, provide you with a tailored quote, or explain how we can help with the switching process without taking too much of your time.   

¹As of February 2021, we cover customers living in 176 sovereign nations and 29 territories.