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Extra reassurance from independent medical experts

Second Medical Opinion service

In a world where healthcare can be inconsistent from country to country, our Second Medical Opinion service gives your clients the reassurance of knowing the treatment path they’re on is right for them. If they’re not sure about a diagnosis they’ve been given, we’ll provide your clients with an independent case manager1, who’ll work with a team of world-leading medical experts to review their case, and offer support from diagnosis to recovery - all over the phone.

Understanding the service

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Reassurance on any diagnosis or treatment plan.2


20+ languages spoken by the Second Medical Opinion team.3

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Consistent quality care and advice, available from anywhere in the world. 

Second Medical Opinion guide

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With our handy guide, it's easy to explain our Second Medical Opinion service to your clients. Download it today for step-by-step details of how the service works, and a breakdown of the benefits for your individual and business clients.

Share with your clients

By partnering with Teladoc Health1, we’ve unlocked access to over 450 qualified doctors who are supported by a network of over 50,000 specialists3. So, if a customer needs reassurance about their diagnosis or treatment plan, all they need to do is use their Virtual Care from AXA app or portal to be connected with a team of global experts, over the phone.

Here are some handy videos, guides and articles you can share with your clients to help them understand the service:

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Second Medical Opinions with AXA

Share this 60-second video with your clients for a simple introduction to the Second Medical Opinion service.

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Introduction to Second Medical Opinion

Whether your client has unanswered questions, or needs some reassurance, a second medical opinion can prove invaluable.

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Your services guide

This helpful guide will explain the services available to help your clients get the most from their global healthcare plan.

Supporting their business
  • Provide fast, high quality access to healthcare for employees, that gets them back to work quickly, wherever they are. 
  • Employee is directed to most clinically appropriate care, which could avoid costs associated with unnecessary treatment and help benefits to go further.
  • Helps mitigate wellbeing and financial challenges faced by employers, by reducing the risk of failed assignments due to ill-health.

1. These services are provided by an independent third-party, Teladoc Health. 
2. Excludes conditions requiring urgent or emergency treatment. 
3. Figures provided by Teladoc Health, 2023.