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With them all the way

Evacuation and Repatriation service

If your clients have a serious accident or illness and can’t get the help they need locally, we can arrange for them to be evacuated to the nearest suitable medical facility – whether that’s a short drive or an international flight away. And then when they’re ready and well enough, we’ll get them back home.

Understanding the service

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24/7 emergency medical assistance.

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Transport to appropriate treatment for better medical outcomes.

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Claims don’t impact benefit allowances or excesses.

Evacuation and Repatriation guide

Evacuation and repatriation guide cover

Download and keep this handy guide to our Evacuation and Repatriation service for step-by-step details of how the service works, and a breakdown of the benefits for your individual and business clients

Emergency evacuation case study

The Evacuation and Repatriation service is provided in partnership with AXA Partners. Watch this short video for a real case study of how they’ve recently supported one of our customers through a medical crisis.

Watch AXA partners' video

Share with your clients

Your clients can feel reassured we’ll be there for them when they need us most with emergency support available 24 hours a day, 7 days a week. Here are some handy videos, guides and articles you can share with your clients to help them understand the service:

Blue text reads Evacuation and Repatriation on a light green background with AXA logo.
Evacuation service video

Use this short video to explain to your clients how our Evacuation and Repatriation service will help them in an emergency.

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Medical evacuation cover

When it comes to your health, you can’t predict what’s around the corner – but you can be prepared. 

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Your services guide

This helpful guide will explain the services available to help your clients get the most from their global healthcare plan.

Supporting their business
  • Whilst costly, evacuation and repatriation claims don’t impact the claims fund – so there’s no effect on the business’ renewal price, even if employees need to make a claim.
  • Employee is transported to a facility where they can receive the appropriate treatment quickly – which can lead to better medical outcomes and get them back to work sooner.
  • Employers can demonstrate duty of care, providing emergency assistance to employees living or working in remote areas.