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Supporting customers with cancer diagnoses

Cancer Case Management service

With cancer cases on the rise around the world, we want to be there for our customers throughout their care and treatment. That’s where our dedicated Cancer Case Managers can help.

Our Dedicated Care Team offer a friendly and professional service to assist customers going through treatment for cancer. The Cancer Case Managers have the knowledge and skills to provide sympathetic support and administrative assistance from diagnosis through to the end of active treatment.

Understanding the service

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Support from diagnosis through to the end of active treatment. 

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Truly personalised service from an award-winning team.1

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Case Managers will manage all aspects of the customer’s claim - helping to alleviate as much stress as possible. 

Cancer Case Management guide

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If you're looking to explain our Dedicated Care service to your clients, download this handy guide. It'll explain what happens when a customer engages with the service, and provides useful links to articles to support your clients.

Share with your clients

If a customer is diagnosed with cancer and needs to make a claim, we’ll assign them with their own Cancer Case Manager. They’ll work with the customer’s treating specialist to manage their claim and be a dedicated point of contact throughout active treatment. They’ll take care of pre-approving treatment and sorting paperwork and invoices – leaving the customer with one less thing to think about.

Here are some handy guides and articles you can share with your clients to help them understand the service:

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Living abroad with cancer

Receiving a cancer diagnosis is always daunting, but when that diagnosis is delivered in a foreign country, it can be particularly frightening and potentially, quite a lonely experience.

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Your services guide

This helpful guide will explain the services available to help your clients get the most from their global healthcare plan.

Who’s eligible?

Cancer Case Management is a service provided by our in-house teams for customers with global or Islands health plans, who are undergoing active treatment for cancer. 

We’re not currently offering this service to customers in Greece, or customers with a diagnosis of skin cancer.

1. AXA – Global Healthcare won Customer Care Solution of the Year at the Insurance Times’ Claims Excellence Awards 2021.