We’re dedicated in supporting you to help your clients make full use of the Virtual Care services available to them.1 And throughout the year, our partner Teladoc Health2 emails customers who’ve activated Virtual Care from AXA, with new ways to support both their physical and emotional wellbeing.
From looking after their heart health to conducting mole checks and supporting them with their mental health and wellbeing, our 2024 Virtual Care communications calendar covers a diverse range of topics. Be sure to check it out.
For those customers who haven’t activated the Virtual Care from AXA service yet – we’ve got them covered. We’ll be reaching out to share details on how to register for Virtual Care from AXA. This way, they’ll have access to reliable health advice whenever and wherever they need it.
To learn more about the Virtual Care services and access resources such as guides and FAQs to share with your clients, visit our Share and Learn page.
The information in this article is correct at the time of publishing.
1Access to the Virtual Doctor service is available for all new and existing individual and SME customers as part of their health plan, and any new large corporate groups from 1 April 2021. Access to the Virtual Doctor service is also available to any existing large corporate groups who have chosen the upgrade. If your scheme size is less than 50 employees, the Mind Health service is included in your cover already, so you'll never be charged for using it. And if your scheme size is 50 or more employees, you'll need to purchase the Mind Health service as an optional upgrade. To check if your client is eligible, get in touch with your AXA representative.
Virtual Doctor appointments and languages are subject to availability. Customers don’t need to pay or claim for a consultation but will be charged for the cost of the initial phone call when using the call back service. Customers won’t be charged if they request a call back using the app or online portal. Telephone appointments are available 24/7/365 and call-backs are typically within 24 hours. Telephone appointments in Greek are available between 9am and 9pm EET, 7 days a week. Video appointments in English, Spanish or Mandarin are available between 8am and midnight UK time, Monday to Friday. Video appointments in German are available between 8am - 8pm CET, Monday to Friday.
Mind Health psychologist appointments are available in English or Spanish between Monday and Friday, 9am - 5:30pm (UK time). Appointments for members calling from the UAE are available in English, French or Arabic between Saturday and Thursday, 9am - 8pm, and Friday 9am – 4pm (UAE time). The Mind Health service is accessible for eligible customers, granting six sessions with a psychologist per non-emergency mind health concern, per year.
2 These services are provided by an independent third-party, Teladoc Health.