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Introducing digital membership cards for your clients

PUBLISHED: 28 September 2020 | LAST UPDATED: 16 June 2023

After listening to what you and your clients told us, we’ve been working hard to offer digital membership cards. They’re now available to download, so customers can keep us conveniently close by, wherever they may be. 

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What's new?

Digital membership cards can now be found in the ‘Policy Information’ section of customers’ online accounts – where they can be saved, shared, printed, or added to the wallet in customers’ smartphones.

Things are changing

In the future, we won’t be sending printed policy documents and membership cards to new customers. Instead, we’ll direct them to their online account to download their policy documents digitally, and save their card in a way that works for them. 

For details of the options available to them, encourage your clients to visit their online account, or share this handy guide with them.

Small changes to make a big difference 

Moving to digital membership cards means we’re able to significantly reduce our paper and plastic waste. Where possible, we’d like to encourage all of our customers to go digital with us by downloading their membership cards.

Want to know more?

If you have any questions about your clients’ online account, or want to know more about our digital membership cards, please get in touch with your AXA representative.

The information in this article is correct at the time of publishing.