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A reminder of our proof of payment process

PUBLISHED: 10 April 2018 | LAST UPDATED: 19 June 2024

We want to process your clients' claims as quickly and efficiently as we can. To do this, we sometimes require some extra information.

Proof of payments 
Effective immediately, suitable proof of payment must be submitted to us when a member settles any invoice or amount (including an excess payment or deposit) above the total amount of £2,000/€2,250/$2,750, or the equivalent in other currencies.

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What do I need to do? 
When you or your client submits a claim, there'll need to be a print out or a copy of a bank statement attached. This statement must show the bank transfer/card payment taken from the member, as well as the following information:

  • name of the payee
  • date the payment was made
  • amount paid
  • name of the payment recipient
  • account numbers of the payee and the recipient 

We cannot accept a credit or debit card receipt on its own, nor are we able to accept a copy of a cheque or payment slip in cases where payments are made by cheque.

If the payment has been made in cash, we'll require an audit trail showing the withdrawal of the cash to make the payment. Failure to do this may result in the claim not being reimbursed by us.

Why do I need to do this?

As our business, AXA Global Healthcare (UK) Limited, is located in the UK, we're obligated to comply with local regulations. This process brings us in line with the Anti-Money Laundering (AML) guidelines as set out in UK law and by the Financial Conduct Authority. We have regulatory obligations to apply policies and procedures to minimise risk, and this is one that must be complied with.

This means that, in the event that you or your client isn't able to provide proof of payment when asked, we may decline to reimburse the claim.

By tackling the issue of fraud across the international private medical insurance landscape, we're working to ensure that your clients' premiums remain sustainable. We appreciate your co-operation and recognition of your obligations to comply with AML and national taxation guidelines.

If you have any queries, please speak to your AXA representative.

Please note: Under the General Data Protection Regulation, you must have permission from your client/s before sending us sensitive information (including medical information). Before we can discuss any claim with you, you'll need to confirm, and where necessary evidence, that you have the claimants consent.

For intermediary use only.

The information in this article is correct at the time of publishing.