We want your clients to know we're there for them whenever - not just when they need to make a claim. That's why there's a range of services they can access for help and support, at no additional cost, whatever their healthcare needs.
We want your clients to know we're there for them whenever - not just when they need to make a claim. That's why there's a range of services they can access for help and support, at no additional cost, whatever their healthcare needs.
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Designed with members in mind, More of What Matters is a guide to the additional resources we provide for customers, wherever they are in the world. Inside the booklet you'll find information on:
Download a digital copy of More of What Matters to share with your clients today.

Please note, this communication is intended for intermediary use only.
Product and value proposition
To offer high-quality cover and support to your global clients, we review our products throughout the year. Last month, you may recall us sharing some key product changes and updates that were introduced on the 1 July 2024, including new outpatient upgrade options for individual clients. We’re now pleased to share the key changes which will apply from 1 October 2024.
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To ensure we offer high quality cover and options and support to your global clients, we've been doing our research¹ and we're excited to share some key changes and updates which will apply on our global health plans for individual clients from 1 July 2024, as well as some useful resources for you.
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From looking after their heart health to conducting mole checks and looking at how we can support them with their mental health and wellbeing, our 2024 Virtual Care communications calendar covers a diverse range of topics.
Read MoreProduct and value proposition
To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1 April 2024, as well as some useful resources for you.
Read MoreProduct and value proposition
To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1st October 2023.
Read MoreGlobal updates
A list of providers where we won’t authorise treatment is now available for your clients to download from their online account.
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During our most recent review, we identified our International Travel Plan may no longer provide the value our customers expect. So, we’ll no longer offer travel benefits as part of any renewing global health plan from 1st April 2023.
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To help your clients make the most of their Virtual Doctor access, our partner Teladoc Health will be emailing customers throughout the year with new ways to use the service.
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When your clients need emergency assistance, it’s our job to make sure the response is as seamless as possible. And we’re pleased to say, we’re enhancing our Evacuation and Repatriation service with a new provider – Healix International.
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We've refreshed some of our guides and brochures designed to help you sell and make the most of your partnership with our team.
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Since October, our Nutrition service pilot has given individual and SME customers who live in the UK or Channel Islands, telephone based access to qualified nutritionists to support various nutrition goals they might have.
Read MoreGlobal updates
To help your clients make the most of their Virtual Doctor service, we've collaborated with Teledoc Health to create a series of emails.
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