We want your clients to know we're there for them whenever - not just when they need to make a claim. That's why there's a range of services they can access for help and support, at no additional cost, whatever their healthcare needs.
We want your clients to know we're there for them whenever - not just when they need to make a claim. That's why there's a range of services they can access for help and support, at no additional cost, whatever their healthcare needs.
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Designed with members in mind, More of What Matters is a guide to the additional resources we provide for customers, wherever they are in the world. Inside the booklet you'll find information on:
Download a digital copy of More of What Matters to share with your clients today.
Please note, this communication is intended for intermediary use only.
Product and value proposition
To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1st October 2023.
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Empower your clients on their health journey by seamlessly guiding them to information, help and care that’s been tailored to their individual needs with their new Virtual Assistant.
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To help your clients make the most of their Virtual Doctor access, our partner Teladoc Health will be emailing customers throughout the year with new ways to use the service.
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When your clients need emergency assistance, it’s our job to make sure the response is as seamless as possible. And we’re pleased to say, we’re enhancing our Evacuation and Repatriation service with a new provider – Healix International.
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The independent third-party we work with to provide your clients access to virtual health services, have changed their name.
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AXA - Global Healthcare regularly review the plans we offer to ensure they meet the needs of our global customers. This April, we're updating our customer handbooks so it's even easier for your clients to see what is and isn't covered.
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To help SME employees make the most from their new AXA plan, we’ve been offering them a welcome call within their first few weeks of membership.
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We regularly review our policies to make sure they meet the needs of our customers. From the 1st October 2021, there’ll be some enhancements to our plans, and changes to our handbooks that make it easier for customers to see what is and isn’t covered.
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To help your clients find even more value in their plans, we're rolling out a series of helpful emails to help them make the most of their cover.
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We know speaking to a doctor in your own language can be a real source of comfort when you're ill. So, we're very pleased to announce your clients can now have a consultation with a doctor who speaks Greek, through our Virtual Doctor service.
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We’re constantly evaluating our proposition to ensure we’re providing your clients with the best possible customer experience with great value for money.
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From the 1st April 2021, AXA - Global Healthcare are offering customers in Hong Kong two additional services to support them even further: Virtual Doctor and Mind Health.
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