More ways to use the Virtual Doctor service

Global updates

The impact of social media on young people’s mental health

Our recent research found that the average person spends 145 minutes on social media every day showing we’re more connected than ever before.

Product and value proposition

Each month we share tips and guidance to support your clients’ health and wellbeing

From looking after their heart health to conducting mole checks and looking at how we can support them with their mental health and wellbeing, our 2024 Virtual Care communications calendar covers a diverse range of topics.

Product and value proposition

Our product changes and updates for April 2024

To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1 April 2024, as well as some useful resources for you.

Working with us

A new digital experience: Your online intermediary account

If you’re an intermediary who has current Terms of Business with us and you’ve not already done so, why not register today for access to your online intermediary account.

Global updates

Creating a workplace that is fit for the future

These past few months, we've been gathering insights on core issues facing employers and employees alike.

Global updates

Expanding the AXA Select medical network across the Caribbean and Suriname

We’re excited to announce we’re working with AP Companies to now give your clients access to even more treatment facilities across the Caribbean and Suriname

Product and value proposition

Our product changes and updates for October 2023

To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1st October 2023.

Product and value proposition

Introducing Remi, your client's new assistant

Empower your clients on their health journey by seamlessly guiding them to information, help and care that’s been tailored to their individual needs with their new Virtual Assistant.

Global updates

Explore the stigma around mental health with our latest case study

We've been exploring the stigma around mental health in the workplace. Download the case study for insights from industry leaders, globally sourced data and solutions to help your client's business.

Global updates

We’re focused on delivering good outcomes for all our customers

We welcome the new Consumer Duty and its focus on delivering good outcomes for all customers. We’ve been working hard to review our processes to ensure we continue to deliver good outcomes for all our customers and the customer experience they expect.

Global updates

A hassle-free out-patient experience with our direct billing services

We know your clients really value having streamlined access to healthcare services. This is why we've made it even easier for them to receive out-patient treatment in China.

An update to our provider network

A list of providers where we won’t authorise treatment is now available for your clients to download from their online account.