When you work with AXA, it's easy to build and SME healthcare plan for your clients that's affordable, simple and personal.
You can count on us to provide a personal touch, with one-to-one support for you, and dedicated customer care for your client, from our global healthcare team.
Great experiences are built on strong foundations. At AXA, we welcome every covered employee with a personal email1, containing everything they need from day one.
Our dedicated Personal Advisors always put our customers first, so you can be assured that no matter the time, or place, we're always here to help.
All our plans include AXA's Virtual Doctor service2, giving employees the reassurance of a real doctor by phone or video call, at time and place that suits them3.
Our team are on hand to provide extra reassurance to customers with complex diasgnoses. Offering one-to-one support over the phone, help booking appointments and assistance approving eligible claims.
Our dedicated intermediary support team will guide you from the initial quote, to sale, renewal - and beyond. They're here to answer your clients' queries and offer guidance at any stage.
We're proud that our customer care team is rated 4.8 out of 5 stars4, but we're always striving for better. We value your feedback and use it to develop and shape our service to suit you.
Our customers trust us to deliver a personalised service, which is why 92% of SME customers chose to stay with AXA5.
Check out our infographic below to see the difference a personal healthcare plan could make for your clients with groups of up to 74 employees:
1Subject to covered employees' email addresses being shared with our team.
2Virtual Doctor service is not yet available to groups whose plans are administered by AXA - Global Healthcare (Hong Kong) Limited.
3Telephone appointments are available 24/7/365 and call backs are typically within 24 hours. Video appointments are available between 08:00 and 00:00 UK time, Monday to Friday. Video appointments in German are available between 08:00 and 20:00 CET, Monday to Friday.
4Average Stella Connect score measured between May – October 2020.
5In 2019, 92.2% of SME customers chose to renew their health plan with us.