Applicable to AXA members on an international health insurance plan insured by AXA Insurance dac, AXA PPP healthcare Limited and AXA General Insurance Hong Kong limited policies.
Your healthcare benefits will apply as normal if you are diagnosed with the Coronavirus. If you only require out-patient care, you will need to have out-patient cover included on your policy, so do check in your membership handbook, or call us if you are unsure. If you’re feeling unwell, and are an AXA – Global Healthcare member with access to the Virtual Doctor Service, you’ll be able to book a virtual consultation with a doctor, either over the phone or by video call, to discuss your symptoms.
If you contract the Coronavirus while you’re covered by an international health insurance policy, this will not affect your ability to claim in the future. No additional terms will be added to your policy as a result of you contracting this virus.
Your area of cover will not change, but there may be local restrictions in place around travelling or around which hospitals are able to treat the virus. In order to access the right level of care, please refer to the guidance in your local area.
If you’re experiencing any of the main symptoms of the disease, which include a fever, cough and, in the most severe cases, shortness of breath, you should speak with your doctor. If you’re an AXA – Global Healthcare member with access to the Virtual Doctor Service, you’ll be able to book a virtual consultation with a doctor, either over the phone or by video call to discuss your symptoms.
Your usual policy terms and conditions apply. If you’re on an international health insurance policy which includes cover for a routine health check, the cost of your screening will be eligible from this benefit. If you’re on a policy without this benefit, we will not be able to cover the costs of this precautionary test.
Travel restrictions have been put in place in the city of Wuhan and surrounding areas, so you may not be able to travel to your destination. Please follow guidance and updates from the local area and your travel company. If you’re an AXA – Global Healthcare member with travel insurance included with your health plan, please use the following numbers to contact the appropriate team with any questions you might have.
With questions about your health cover, please call +44 (0) 1892 556 274*.
With questions about your non-medical travel cover (which can help with problems such as lost baggage and delayed flights), please call +44 (0) 1737 334 470**.
* Lines are open 24/7, 365 days a year.
** Lines are open 8am-8pm Monday to Friday, and 8am-5pm Saturday (UK time).
You do not need to do anything if you are already in China.
AXA Partners has provided the following recommendations to prevent contracting Coronavirus:
If you’d like further information, AXA Partners have created a factsheet for you to download.