virtual doctor service


Online Doctor Service

Speak to a doctor by video or by phone - from anywhere in the world

Need to talk to a doctor but don’t speak the local language? Or just struggling to find time for that appointment in your busy schedule? When you live or work abroad, accessing healthcare isn’t always easy.  But with our online doctor service, now available as part of our international health plans, you can speak to an experienced, internationally qualified doctor - at a time and place that suits you.

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Speak to a doctor in your language

You can always speak to a doctor in English, Spanish and Mandarin. And if these aren’t languages you speak, don’t worry, there are many more available, just ask when you arrange a call back or video consultation and the team will do their best to help.

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Convenient video or phone appointments, 24/7

Arranging an appointment couldn’t be easier, just call or use the app to request a call back or book a video consultation. And don’t worry if it’s out of hours or in the middle of the night, you can arrange for a doctor to call you back 24/7. Or for a video consultation between 08.00 and 00.00 GMT Monday to Friday.

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Everything from diagnosis to referrals

All of the doctors are highly experienced and internationally qualified.  They can diagnose the problems you or your family may have and recommend the best next steps to take. They can also provide e-prescriptions in many locations1 and arrange referrals to specialists, including to the Mind Health service, if it's mental health support you need.

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Wherever you are in the world

Whether you’re living or working abroad, back visiting your home country or on holiday with the family, you’ll have an experienced doctor at your fingertips.

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Clear, consistent advice you can trust

Take the time to explain your concern in full without being rushed through your appointment. You can have a 30 minute phone or video consultation to really explain the issue and get the best advice to help you get better.

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Available for the whole family

Anyone covered on your plan will have access to a doctor over the phone or online. So if your child feels ill in the middle of the night, you can call on their behalf and you could be speaking to a doctor in a matter of hours2.

Find out more about our health plans

Interested in finding out more about how our global health plans can support you and your family? Whether you’re moving abroad, working overseas or travelling regularly, find out more about what’s covered on our plans and follow our four simple steps to choose the cover you need.

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Get a quote today

Give us a call on +44 (0)1892 708411*

1. Prescriptions are subject to a thorough medical evaluation, validity/acceptance will vary depending on the country location of the patient. They are never guaranteed in all cases.
2. The Virtual Doctor service is provided by Teladoc Health. Appointments are subject to availability. Adults must call on behalf of anyone under the age of eighteen.

*Lines are open Monday to Friday, 8am-5pm (GMT time).

Calls may recorded and/or monitored for quality assurance, training and as a record of the conversation.