virtual doctor service


Online Doctor Service

Speak to a doctor by video or by phone - from anywhere in the world

With the Virtual Doctor service, you can have a medical consultation with a real doctor wherever you are in the world - from the comfort of your home, hotel or office. Better still, there are doctors on call and available 24/7¹.

So whether you're feeling unwell, have a general worry you'd like to talk about, or just need clarity on something like vaccination requirements, simply book an appointment. To make an appointment, access your account through the Virtual Care from AXA portal or download the Virtual Care from AXA app and select the Virtual Doctor service. Then you can simply choose a phone call or video consultation.

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Speak to a doctor in your language

You can always speak to a doctor in English, Spanish and Mandarin. And if these aren’t languages you speak, don’t worry, there are many more available, just ask when you arrange a call back or video consultation and the team will do their best to help.

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Convenient video or phone appointments, 24/7

Arranging an appointment couldn’t be easier, just call or use the app to request a call back or book a video consultation. And don’t worry if it’s out of hours or in the middle of the night, you can arrange for a doctor to call you back 24/7. Or for a video consultation between 08.00 and 00.00 GMT Monday to Friday.

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Everything from diagnosis to referrals

Speak to a real doctor. They can diagnose the problems you or your family may have and recommend the best next steps to take. They can also provide e-prescriptions in many locations2 and arrange referrals to specialists.

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Wherever you are in the world

Whether you’re living or working abroad, back visiting your home country or on holiday with the family, you’ll have an experienced doctor at your fingertips.

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Clear, consistent advice you can trust

Take the time to explain your concern in full without being rushed through your appointment. You can have a 30 minute phone or video consultation to really explain the issue and get the best advice to help you get better.

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Available for the whole family

Anyone covered on your plan will have access to a doctor over the phone or online. So if your child feels ill in the middle of the night, you can call on their behalf and you could be speaking to a doctor in a matter of hours1.

Find out more about our health plans

Interested in finding out more about how our global health plans can support you and your family? Whether you’re moving abroad, working overseas or travelling regularly, find out more about what’s covered on our plans and follow our four simple steps to choose the cover you need.

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Get a quote today

Give us a call on +44 (0)1892 708411*

1. The Virtual Doctor service is part of our Virtual Care from AXA service. Appointments are subject to availability. You do not need to pay or claim for a consultation but you will be charged for the cost of the initial phone call when using the call back service. You won’t be charged if you request a call back using the app or online portal. Telephone appointments are available 24/7/365 and call-backs are typically within 24 hours. Video appointments in English, Spanish and Mandarin are available between 08.00 and 00.00 UK time, Monday to Friday. Video appointments in German are available between 08:00 -20:00 CET, Monday to Friday.  

2. Prescriptions are subject to a thorough medical evaluation, validity/acceptance will vary depending on the country location of the patient. They are never guaranteed in all cases.

*Lines are open Monday to Friday, 8am-5pm (GMT).

Calls may recorded and/or monitored for quality assurance, training and as a record of the conversation.

The Virtual Doctor, Mind Health and Second Medical Opinion services are provided by Teladoc Health.

The Virtual Care from AXA service is now available to all Individual and SME members (excluding those whose health plan is insured by AXA General Insurance Hong Kong Limited).