Ever put off a doctor’s appointment because you just don’t have the time? It's easy for our health to fall through the cracks when we’re busy, which is why having fast access to medical advice can make all the difference.
With the Virtual Doctor service, that’s never been simpler. Whether you have a minor concern or a pressing health question, you can speak to a qualified doctor to get the answers you need, wherever you are in the world. From home to hotel, office to overseas.
No waiting rooms. No rushed appointments. Just personal, global support.
Your Virtual Care services work together to give you the best chance of getting better. If your virtual doctor thinks you’d benefit from a specialist review, they can refer you for a second medical opinion. Or they might recommend a mind health consultation if you’re struggling with your emotional wellbeing. Whatever you need, it’s all in one place.
Interested in finding out more about how our global health plans can support you and your family? Whether you’re moving abroad, working overseas or travelling regularly, find out more about what’s covered on our plans and follow our four simple steps to choose the cover you need.
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The Virtual Doctor service is provided by Teladoc Health and is part of the Virtual Care from AXA offering.
1 The Virtual Doctor service is provided by Teladoc Health and is part of the Virtual Care from AXA offering. Telephone appointments can be booked 24/7, 365. Callbacks are typically within 24 hours. Operating hours vary according to region. For availability in your local market and further information on the Virtual Doctor service, please click here.
2 You do not need to pay or claim for a consultation, but you will be charged for the cost of the initial phone call when using the call back service. You won't be charged if you request a call back using the app or online portal.
3 Virtual Doctor consultations are available in Dutch, Arabic, Danish, English, French, German, Spanish, Spanish (Mexican), Hungarian, Italian, Japanese, Portuguese (Portugal), Chinese and Russian. Video appointments in Singapore are only available in English.
4 Prescriptions are subject to a thorough medical evaluation, validity/acceptance will vary depending on the country location of the patient. They are never guaranteed in all cases.
*Lines are open Monday to Friday, 8am-5pm (GMT).
Calls may be recorded and/or monitored for quality assurance, training and as a record of the conversation.
