Ever put off a doctor’s appointment because you just don’t have the time? It's easy for our health to fall through the cracks when we’re busy, which is why having fast access to medical advice can make all the difference.
With the Virtual Doctor service, that’s never been simpler. Whether you have a minor concern or a pressing health question, you can speak to a qualified doctor to get the answers you need, wherever you are in the world. From home to hotel, office to overseas.
No waiting rooms. No rushed appointments. Just personal, global support.
Your Virtual Care services work together to give you the best chance of getting better. If your virtual doctor thinks you’d benefit from a specialist review, they can refer you for a second medical opinion. Or they might recommend a mind health consultation if you’re struggling with your emotional wellbeing. Whatever you need, it’s all in one place.
Interested in finding out more about how our global health plans can support you and your family? Whether you’re moving abroad, working overseas or travelling regularly, find out more about what’s covered on our plans and follow our four simple steps to choose the cover you need.
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The Virtual Doctor service is provided by Teladoc Health and is part of the Virtual Care from AXA offering.
1 Appointments are subject to availability. You can request an appointment 24/7/365. Callbacks are typically within 24 hours. You do not need to pay or claim for a consultation, but you will be charged for the cost of the initial phone call when using the callback service. You won't be charged if you request a callback using the app or online portal. Video appointments in English, Spanish and Mandarin are available between 08:00 and 00:00 UK time, Monday to Friday. Video appointments in German are available between 08:00 and 20:00 CET, Monday to Friday. In Singapore, all appointments are conducted only via video and in English, between 10:00 and 19:00 Singapore Standard Time 7 days a week. These services are provided by an independent third party, Teladoc Health.
2 You do not need to pay or claim for a consultation, but you will be charged for the cost of the initial phone call when using the call back service. You won't be charged if you request a call back using the app or online portal.
3 Virtual Doctor consultations are available in Dutch, Arabic, Danish, English, French, German, Spanish, Spanish (Mexican), Hungarian, Italian, Japanese, Portuguese (Portugal), Chinese and Russian. Video appointments in Singapore are only available in English.
4 Prescriptions are subject to a thorough medical evaluation, validity/acceptance will vary depending on the country location of the patient. They are never guaranteed in all cases.
*Lines are open Monday to Friday, 8am-5pm (GMT).
Calls may recorded and/or monitored for quality assurance, training and as a record of the conversation.
