Your online account is the easiest way to manage your claims, access support and explore your brilliant benefits, all in one place. Registering is easy — you’ll just need your customer number, policy number and email address to get started.
When it’s time to make a claim, you can use your online account or give us a call. Our team are available day or night on
+44 (0)1892 503 856*.
To make it even easier we’ve made a quick three step guide to help you make a claim, you’ll also find a handy provider finder tool to make it easy to find a trusted provider near you.
Whether you’ve noticed a new health concern, want to discuss your symptoms, or just want some reassurance during a tough diagnosis, we’ll be here when you need us most.
Our multilingual customer service team are around to help 24/7, 365 days a year.*
If you’re going through cancer, you’ll have a dedicated case manager by your side who will get to know you and your treatment. They’ll guide you through every step of your claim, liaise with your specialists, and offer personalised support.
If emergency hospital treatment isn’t available locally, we’ll arrange quick and safe transport to a trusted provider for the urgent care you need. Don’t worry, once you’re medically ready we’ll make sure you get back home again too.
Health worries don’t wait for office hours, that’s why our nurses, counsellors, pharmacists, and midwives are here to listen, reassure and guide you.
It’s easy to book appointments with qualified medical experts through your Virtual Care services.
Talk with a doctor, speak to a psychologist, or request a second medical opinion. All available in a range of languages, wherever you are in the world. From the comfort of your own home, on your business trip or your next family holiday, we’ve got you covered.
If your health plan is provided by your employer, please check your healthcare hub or with your HR department to confirm if you have access to these services.
If you’re facing a cancer diagnosis, we’re with you. From day one, our dedicated case managers will be by your side to help you liaise with specialists, manage your claim and navigate treatment.
How we can help:
If you have any questions, send us a message through your online account or call us on +44 (0)1892 503 856*.
Emergencies can happen anywhere, but you don’t have to face them alone. Even if you’re far from home and the unexpected happens, you’re covered for medical evacuation and repatriation as standard.
Wherever you are, we’ll make sure you get the emergency hospital care you need if your current provider doesn’t have the facilities to treat you.
Call us anytime on +44 (0) 1892 513 999*.
When you’ve got a health worry and need answers quickly, it helps to know we’re just a quick phone call away.
All year round, our 24/7 health support line connects you to nurses and counsellors, with pharmacists and midwives available during specific hours too.1
All our conversations are strictly confidential, plus, they won’t affect your claims or premiums.
Call +44 (0) 1892 556 753*.
Will guide you on symptoms and next steps.
Can check your prescriptions, over the counter medicines and check how they work together.
Will offer a listening ear and help you make sense of how you’re feeling.
Provide reassurance and answers to questions about pregnancy and newborns.
Getting fast access to medical advice has never been simpler with your Virtual Care services.
Supported by a network of specialists across the globe, it’s easy to book a consultation and get the answers you need, when you need them. It’s all included in your plan at no extra cost.
Whether it’s a sore throat that won’t shift, back pain slowing you down or a new lump you want to talk about. The Virtual Doctor service2 is your place to turn to when you’re unsure.
We know life has its ups and downs but no matter how small, you don’t have to carry it alone. The Mind Health service3 connects you with professionals who care. For up to six sessions, you'll be heard and helped by a qualified psychologist.
If you’re unsure about a diagnosis or treatment plan, the Second Medical Opinion service4 gives you access to an independent review from a global specialist. They’ll provide helpful insights you need to make informed decisions about your diagnosis and treatment options.
And that’s it, you’ll have personal expert advice right at your fingertips.
* Lines are open 24 hours a day, 7 days a week. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
1 Nurses and counsellors are available 24 hours a day. Please note, our pharmacists and midwives are here from 8.00 to 20.00 Monday to Friday, until 16.00 on Saturday and until 12.00 on Sunday (UK time).
2 The Virtual Doctor service is provided by Teladoc Health and is part of the Virtual Care from AXA offering. Telephone appointments can be booked 24/7, 365. Callbacks are typically within 24 hours. Operating hours vary according to region. For availability in your local market and further information on the Virtual Doctor service, please click here.
3 The Mind Health service is provided by Teladoc Health and is part of the Virtual Care from AXA offering. The service provides up to six sessions with a psychologist per non-emergency mind health concern, per year. For further information about the Mind Health service, including consultation availability, please click here.
4 The Second Medical Opinion service is provided by Teladoc Health and is part of the Virtual Care from AXA offering. For further information about the Second Medical Opinion service, please click here.