At home or abroad, the healthcare payment card is your answer to hassle-free healthcare costs and claims. Without pre-loading or pre-authorising, you can make contactless payments for outpatient treatments and prescriptions1 – all at the tap of your phone.
It’s just like the other cards in your digital wallet, only you’re using our money instead of yours.
You don’t need to complete a claim form every time you use your card – all you need is the AXA Global Healthcare Card app.2 Upload a photo of your invoice within 48 hours, and we’ll handle the rest.
You can also use the app to track the progress of your claim.
With over 2 million healthcare providers in our network,3 getting the outpatient care you need isn’t difficult. And with your healthcare payment card, neither is paying for it.
Use your digital card at any healthcare provider or pharmacy that accepts Visa and enjoy the flexibility of instant payments, wherever you are in the world.
Select the healthcare payment card from your digital wallet, then tap to pay for your outpatient treatment or prescription.
Take a photo of the invoice from your healthcare provider and upload it to the AXA Global Healthcare Card app within 48 hours.
That’s it – you can get back to what matters. We’ll take care of the rest.
It only takes a few minutes to set up your healthcare payment card. Once it’s safely in your digital wallet, it’s ready to use at thousands of healthcare providers around the world.
Here's how to get going, so it's ready for the next time you need it:
Watch our step-by-step video for more information on how to get started.
Who want to save time, lose the admin and pay for healthcare quickly and easily.
Who want to avoid up-front costs for outpatient healthcare and have global flexibility. At home or abroad, the card can be used at any Visa approved healthcare provider.
We know – paperwork can pile up. The AXA Global Healthcare Card app helps you stay on top of your payment card claims in the moment or on the go.
You can pay and claim for eligible outpatient treatment for under-16s on your policy just as easily. Simply select their name in the AXA Global Healthcare Card app, then tap to pay as normal.
Your healthcare payment card lives in your digital wallet. There’s nothing to carry, nothing to forget and it’s easy to access anytime.
Follow our simple step-by-step guide to register, set up and start using your contactless card to pay for everyday healthcare costs.
Download the guide
Physiotherapy sessions, such as treatment for shoulder pain.
Prescription medications and dressings, such as antibiotics prescribed by a doctor for a chest infection.4
Consultations with doctors or specialists, such as a dermatologist consultation for a symptomatic skin lesion.
Free to set up, free to use
Your healthcare payment card won’t cost you a thing, but on the rare occasion we need anything from you, such as payment for an excess,5 we’ll get in touch.
All you need is your phone
Once your card is in your digital wallet, just tap to pay. Then upload your invoice using your AXA Global Healthcare Card app.
You can pay for your loved ones
If you have any under-16s on your policy, you can also pay for their outpatient treatment. Once they’re over 16, they can set up their own healthcare payment card.
Support anywhere in the world
We’re here 24/7 to answer any questions about your card. You can reach us on +44 (0) 1892 503 856.*
You’re protected
Your virtual card is built for secure payments. Whether you’re picking up a prescription locally or paying for outpatient treatment abroad, your personal information will be protected by secure encryption technology.
Can’t see the answer to your question below? Head to our FAQ page.
Eligible outpatient treatment that’s covered by your policy. This information can be found on your online account or in your policy handbook.
Unfortunately, Apple and Google have restrictions in some countries, which means their digital wallets are unavailable. If the Wallet app is missing from your device, and it was registered in one of these countries, you may not be able to create your healthcare payment card.
However, it might still be possible to set up your digital wallet and then create your healthcare payment card by changing the address that’s linked to your device’s account. Please see:
Countries and regions that support Apple Pay – Apple Support (UK) or Where you can use Google Wallet - Google Wallet Help for more information.
No, you can only use your healthcare payment card to pay for treatment you’ve already received.
Yes. If you’re 16 or over and covered on the policy, all you’ll need is your email address, customer number and policy number to register for your healthcare payment card.
For help with declined payments, please contact us on +44 (0) 1892 502 785* or message us through your online account.
We may block certain transactions and payments if:
You should use your healthcare payment card to pay for the full cost of your treatment. AXA will contact you after to collect any excess, co-payment or shortfalls that you may owe. These are always collected in the currency selected on your policy.
You can use your healthcare payment card to pay for treatment that you or any eligible dependants under the age of 16 have received. However, you’ll only be able to do so if you’re the lead policyholder, or spouse or partner on the policy.
*This is not a tollfree number and will incur applicable charges.
The healthcare payment card is issued to AXA by Nium Fintech Limited, a company registered in England with company number 09039850, authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (FCA Firm Reference Number: 901024). (“Nium”, pursuant to a license by Visa Europe.)
1 You must only use the healthcare payment card to pay for genuine claims for treatment you've received, and which are eligible within the terms and conditions of your policy. It cannot be used at grocery store pharmacies, in the USA or in sanctioned countries.
2 The AXA Global Healthcare Card app is provided by Paysure Ltd.
3 The AXA Select medical provider network covers 192 countries and includes more than 2 million facilities where we can settle bills directly as of 18.08.2025
4 Cover for vaccinations, vitamins and supplements varies by policy. Please refer to your handbook for eligibility and exclusions. If you do use the card for something that isn’t covered, our agents will get in touch.
5 You should use your healthcare payment card to pay for the full cost of your treatment. AXA will contact you to collect any excess, co-payment or shortfalls that you may owe. These are always collected in the currency selected on your policy.
