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Your quick guide to claiming

Start your claim in three simple steps

Feeling unwell is hard when you’re far from home and not feeling your best, claiming shouldn’t add extra stress. That’s why we’ve kept the process simple, so you can focus on your health while we take care of the rest.

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  1. Check your cover
    Before booking your appointment, log in to your online account or call us on +44 (0) 1892 503 856*. We'll confirm what's covered, help you find a trusted provider and guide you through your next steps.

  2. Arrange your care 
    Once everything’s approved, you can go ahead and book your appointment. Where we can, we’ll usually settle the bill directly, so you don’t have to worry about the paperwork.

    If you need outpatient treatment, and your plan includes the healthcare payment card, just tap your phone or wearable on the payment terminal to pay for eligible treatment and prescriptions.1 No pre-loading, no pre-authorisation, just hassle-free healthcare at your fingertips.

  3. Submit your claim
    If you’ve paid upfront, simply upload your invoice and receipt to your online account. If we have everything we need, we’ll reimburse you in two working days or less.2

    If you’ve used the healthcare payment card, you only need to take a photo of your invoice and upload it to the AXA Global Healthcare Card app    3 within 48 hours.

    Once that's sorted, we'll take care of the rest.
Start a claim

Find trusted care near you

It’s never great when you’re far from home and not feeling your best. That’s why our provider finder search tool makes it easy to find a doctor, clinic or hospital near you.

Search our network of over 2 million trusted providers to get the right care for you, wherever you are in the world.4

Find a provider
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Managing your claim online

Your online account makes claiming simple and helps you manage everything in one place. It’s the quickest way to:

  • start and track your claims
  • send us your invoices and receipts
  • check benefit statements
  • set up faster electronic payments
  • view your policy documents
  • get in touch

Registering is easy — you'll just need your policy number, email address and customer number which will be in the format of either 1234567 or INTL7654321.

log in

Looking for something else?

Take a closer look at how we pay your bills

From inpatient stays to outpatient visits, you can find out how we pay your bills and learn more about which currencies and providers we work with across the globe.

See how it works

Explore your brilliant benefits

Find out more about the extra benefits included in your plan.

Explore your benefits

Learn more about your Virtual Care services

Get to know your Virtual Doctor, Mind Health and Second Medical Opinion services with our helpful FAQs.

Find out more

*Lines are open 24 hours a day, seven days a week. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

1 You must only use the healthcare payment card to pay for genuine claims for treatment you've received, and which are eligible within the terms and conditions of your policy.

2 83.2% of eligible claims submitted online between Jan 25 - Dec 25, were paid within two days.

3 The AXA Global Healthcare Card app is provided by Paysure Ltd.

4 The AXA Select medical provider network covers 192 countries and includes more than 2 million facilities where we can settle bills directly as at 18.08.2025