For almost 60 years1, we’ve been helping people access healthcare overseas. During that time, the landscape of international healthcare has completely changed – and the needs and expectations of your clients have changed, too.
We update services and adapt to changes proactively, not reactively. We use research, technology and industry insights to help us focus our attention on the things that really matter to our members. And we prioritise the quality of our products and services over the quantity, which means we’re able to provide a personal service that’ll keep your clients happy, wherever life takes them.
Technology is constantly evolving. It’s key to client communications, case management and claim repayments. But, in an increasingly digital world, it’s important to know how and when to use technology, and when to keep things personal. This is especially true when it comes to people’s health.
We turn the information we gather into useful resources and insight for you and your clients to use. This can be particularly helpful for corporate clients wanting a better understanding of which services could help their people.
For example, our research into global workforces explored the future of international working within a world of digital communications and virtual working. It explored:
Following our largest ever mental health study, we not only developed our Mind Health service, we also created our Mind health report, which provided key insight for employers and expats, and produced new findings that have been used in various publications:
As part of the AXA group, we have access to far-reaching. high-quality research and insight that's difficult to find anywhere else.
Things like the 2022 AXA Foresight report, which looks and what progress might look like in a post-pandemic world, help to inform our decision-making and lets us know which areas to focus on.
1AXA group of companies have been providing cross-border health insurance plans since 1963. 2AXA – Global Healthcare awarded Customer Care Solution of the Year at Insurance Times’ Claims Excellence Awards 2021. Finalist across five categories at the 2023 UK Health and Protection Awards and finalist for one category at the 2023 Cover Excellence Awards.