Written by Kevin Melton
Global Head of Sales and Marketing, AXA - Global Healthcare.
Upgraded mobile app quickly connects expats to medical consultations with international doctors, 24 hours a day
AXA – Global Healthcare is improving its virtual doctor service, Global Care for Expats, with the launch of an improved mobile app and by rebranding to Virtual Doctor from AXA.
Originally launched in November 2018, the service offers all AXA Individual and SME customers with out-patient cover convenient access to internationally qualified, multi-lingual doctors over the phone 24 hours a day, or via a video consultation between 8am and midnight UK time. Now, the new app – available on iOS and Android – will provide an improved customer experience when seeking medical advice. Customers will benefit from improvements such as a simpler process for booking appointments, a geo-location feature and the ability to add insured dependants’ details (under 18), so that appointments can be booked on their behalf.