AXA – Global Healthcare has announced that from 1st November, all new and existing Individual and SME customers with outpatient cover will have access to its innovative new virtual doctor service, Global Care on Demand.
The service offers members of AXA’s global health insurance plans, arranged in Europe, convenient access to experienced, internationally qualified, multi-lingual doctors over the phone 24 hours a day, or via a video consultation. It is provided by Advance Medical and has been piloted over several months with AXA’s business clients.
The new virtual doctor service provides customers with easy access to primary care and an international standard of trusted clinical advice, whenever and wherever they need it. Advance Medical’s doctors are located in eight main hubs around the world and speak more than 20 languages, giving customers the peace of mind that comes with speaking with a doctor in their own time zone and language, and who is familiar with their local healthcare system.
This can be especially useful for corporate employees who are new to their assignment destination, or individuals who are travelling and may not know where or how to access medical care. Patients can schedule a video consultation at a convenient time or ask for one of Advance Medical’s doctors to call them directly.
Remote consultations are increasingly being embedded in domestic healthcare systems, with a report by the Healthcare Performance Institute in 2013 showing that 70% of doctor’s surgery visits could have been handled remotely1. AXA – Global Healthcare is now making Global Care on Demand available to a wider audience, as it continues to design its proposition around a complete customer healthcare journey.