AXA - Global Healthcare launches Mind Health service

PUBLISHED: 12 March 2021 | LAST UPDATED: 12 March 2021

New service connects members with fast, convenient access to mental health support

AXA Global Healthcare is expanding its health and wellbeing offer by introducing its new Mind Health service, which provides quick, convenient access to a fully qualified psychologist for members in need of mental health support.

Regardless of where in the world they are based, members can use the Mind Health service to seek advice on a variety of concerns, from missing friends to problems at work or home, or facing a difficult life challenge. During a pilot in 2020, the service supported members in many ways, from coping with distressing life events, managing emotions such as low mood, anxiety and anger, and handling the impact of physical health conditions on both the body and mind. These are all challenges that the psychologists are fully trained to address.  

A key feature of the service, available to all individual and small business members and their dependents, is that it can be accessed through the Virtual Doctor from AXA service, already familiar to members. After initially discussing their health concern with a doctor, any members who may need psychological support will be referred to the Mind Health team and a consultation with a psychologist will be arranged at a time that suits them. By integrating the Mind Health service with Virtual Doctor from AXA in this way, AXA Global Healthcare wants to make it as easy as possible for members to access expert help with their health – both physical and mental. 

Andy Edwards Global Head of International Healthcare, AXA Global Healthcare, commented: “Something that we’re passionate about at AXA – and particularly hopeful that the Mind Health service will help our members to get to the heart of – is the link between mental and physical health. During last year’s pilot period, we saw a number of referrals for mental health support after members had initially called about a physical symptom. By providing the service through our Virtual Doctor service, we hope to help our members adopt a more holistic approach to their health, therefore taking the best possible care of themselves both physically and mentally.”

With the Mind Health service being well-received during this pilot period, its launch has been brought forward in order to provide support for those who are struggling with the ongoing impact of COVID-19. Last year, a major piece of AXA research*, in which 578 expats were surveyed, found that two-in-five (39%) feel as though their mental health has deteriorated as a result of the pandemic, with more than a quarter (28%) going so far as to say that they have never faced a situation that had been worse for their mental wellbeing.

Andy Edwards commented: “While the Mind Health service wasn’t developed specifically to provide mental health support during the COVID-19 pandemic, we’re acutely aware that, for many organisations, this is currently top of the agenda. The potential that this service has to help people right now is very clear to us, and following an encouraging pilot, we are pleased to be able to offer it earlier than originally planned. We hope that our members find it delivers the help they need, while we continue to invest in further proactive health and wellbeing services for use in the future.” 

Virtual Doctor from AXA is provided by Teladoc Health (which includes consumer brand Advance Medical) delivers, enables, and empowers virtual care services that span every state in a person's health journey - from wellness and prevention to acute care to complex healthcare needs. They also provide the Second Medical Opinion service. Teladoc Health provides healthcare services in over 175 countries, and has over 7,000 doctors within their network. As a result, Virtual Doctor from AXA’s GPs are available 24-hours per day, psychologists are available Monday to Friday, between 09:00 and 17:30 (excluding Bank Holidays).

Carlos Nueno, President at Teladoc Health International, commented: “The stress of the pandemic has led to a dramatic increase in people seeking mental health services. Virtual care is their avenue to receive this support at the right time, which we have seen has a significantly positive impact on their lives. Having the Mind Health service available to them, AXA members now have the comfort and convenience of accessing the virtual care support they need, whether that be for their physical or mental wellbeing.” 

*Research conducted in June 2020 by Insights Consulting on behalf of AXA European Markets team. A total of 578 respondents living outside their country of birth were surveyed