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Digital accessibility statement AXA Global Healthcare

AXA Global Healthcare is committed to ensuring as many people as possible can access and use our website.  

We are working towards the WCAG 2.1 Level AA accessibility standard, as well as full compliance with the 2019 European Accessibility Act (EEA). 

This statement was last reviewed on 7th May 2025. It applies to https://www.axaglobalhealthcare.com/. It does not apply to quote.axaglobalhealthcare.com, member.axaglobalhealthcare.com, or customer.axaglobalhealthcare.com.

Accessibility Compliance Status

Our website is partially compliant with the WCAG 2.1 Level AA standard. 

Accessibility Audit Results 
We routinely audit our website for accessibility issues 

Summary 

  • 70% of WCAG 2.1 Level AA requirements are fully met 
  • 30% of requirements are not fully met on all pages 
  • 11.5% of requirements fail on most pages 

Method 
We use the open-source AXE accessibility engine to audit our website. We evaluate fully rendered webpages using the Chromium browser (to reflect real user experiences as closely as possible). 

Successful Website Accessibility Features 

  • ARIA attributes are largely successful 
  • Most HTML elements (titles, headings, etc.) are properly marked up 
  • Alternative text for images, objects, video captions, and HTML elements is mostly present 
  • Deprecated page elements are avoided 
  • Interactive controls are not nested 
  • Inline text spacing is generally adjustable 
  • The language attribute is correctly used in most cases 

Areas for Improvement 

  • Most pages contain text extracts without good background contrast 
  • Lists often contain unexpected elements 
  • Many ARIA commands lack accessible names or are not permitted 
  • Many buttons lack readable text 

We are continually working to improve the accessibility of our website, prioritising these areas. 

Feedback and Contact 

If you are unable to access any content or service, you can contact customer relations to obtain the content in another form.   

You can also use this contact information to inform us of any non-compliance on this website, or to make an accessibility complaint. 

Knowing in advance about any specific needs you have can help us understand how to support you best. 

So, whether you’re taking out a new policy, making a mid-term adjustment or renewing your policy, we highly recommend updating your circumstances so that we have the correct information.  And if you need to tell us about any changes, you can do this via your online account or our contact us page. 

Relevant communications are answered by AXA Global Healthcare - the entity responsible for this website’s content.