Welcome to your AXA Healthcare Hub

Help me manage my plan

Your online account

The simple, secure way to manage your plan, make claims and stay in touch with us. With your account, you can:

  • Access your membership documents and claim statements
  • Search our global network of registered hospitals and medical providers
  • Submit your claim invoices and check your claim's status.
  • Set up electronic payments for eligible claims to get paid directly into your bank account
  • Ask us a question and update your contact details.

Registered yet?
You’ll just need your policy and customer number to hand – these details can be found on your membership documents. Any dependents on your plan, aged 16 and over, will need to register for their own account. Want more help? Download this handy guide.

Here to help

Whether it’s to check your treatment is covered or simply ask a question about your membership, our team are on hand to help. 

Simply call us 24/7, 365 days a year on: 

+44 (0) 1892 556 242*

You can also contact us by sending us a message via your online account.

Help me get better

Access a Virtual Doctor

Our Virtual Doctor service makes it easy for you to have a consultation with an internationally qualified doctor at a time that suits you. Whether you’re ill or just need some advice, you can book a video or telephone consultation with a doctor that understands the health system in the country you’re in. 

Registered yet?

It only takes a few minutes to register via the app. Then you can use it book appointments, or if you prefer, simply call +44 (0) 203 4995 487*

To download the app today, simply search ‘Virtual Doctor from AXA’ in the App store or Google Play.

Find a medical provider

When you need treatment, you can search for a trusted provider within our network. Search for providers based on their specialism, and find what’s available near you.

Global health plans 
You can search our global network of preferred hospitals and clinics so that you can get the treatment you need, when you need it. Where possible, we'll settle any eligible bills directly with the medical provider, so that you don't have to worry about being out of pocket.

Use our online provider search tool to find your nearest medical provider by country, by city or by speciality.

Islands Health Plan 
If you’re on the Islands Health Plan and you’re looking for treatment in the UK or islands, you can use the Directory of Hospitals. For treatment in Europe, you can use the provider search tool

How to make a claim

Medical evacuation and repatriation

If you find yourself in an emergency and need immediate in-patient treatment that’s not available locally, we’ll organise for you to be evacuated to the nearest medical facility where you can access the care you need. Whether it’s a short drive or an international flight away, we’ll get you there quickly and safely. When you’re feeling better, we’ll get you back home safe and sound. 

Should you need to use this service, simply call our Emergency Assistance Centre on: +44 (0) 1892 513 999*.

If you can’t call us, the hospital or someone you’re with can call us on your behalf - they’ll just need your membership details. Our agents are on hand 24/7 to help and will be able to take the details of where you are and where you need to get to. You’ll be kept updated throughout the whole process, right up until you’re back home and recovering. 

Full details of this service can be found in your plan handbook.

Help and support me further

Get a second medical opinion

Getting the right diagnosis is essential if you’re to receive the right treatment and care.  When you’ve received an unexpected diagnosis, you want to know that every option has been explored before making any big decisions. 

That’s why we’ve teamed up with independent medical experts to provide a full review of your diagnosis and treatment plan, giving you extra reassurance when you need it most.

When you use the second opinion service we’ll put you in touch with independent health consultants, who offer you a reassessment of your initial diagnosis – and much more. 

With your permission, your dedicated Case Manager will gather all of the necessary medical reports and test results from your previous treatment. They’ll manage your case as it’s reviewed by the world leading specialists.

Call +44 (0) 1892 556 242* to use this service.

24/7 health information helpline

If you have any health questions or concerns, you don’t need to face them alone. With access for you and your loved ones to our health information helpline, Health at Hand, advice is available 24/7* helping to put your mind at rest.

If it’s the middle of the night and your mind just won’t settle, the team of experienced nurses and counsellors¹ will be there to give you a helping hand and that extra reassurance. If you have questions about your pregnancy or baby, the team of midwives are there to help².

Simply call +44 (0) 1892 772 578*.

Dedicated cancer care

Receiving an unexpected diagnosis can leave you feeling overwhelmed – and being far from home can make this diagnosis all the more frightening. That’s where our dedicated Cancer Care team can help. They’re here to provide that extra support for you when you need it most.

A dedicated Cancer Case Manager will get to know your case, make sure your claims are paid quickly, speak to hospitals and specialists to gather the right information and keep you and your family informed every step of the way.

If you’ve been diagnosed with cancer and would like to find out more about this service, give us a call or send us a message via your online account.

Call +44 (0) 1892 556 242* to use this service.

World of Wellbeing

With new adventure comes a whole host of new experiences and questions. You want to be as prepared as possible before you set off, and know that you have somewhere to go and someone to ask when these questions come up.

That’s why we’ve worked with experts to bring you our World of Wellbeing, a new and growing home of information and experience all in one place, to help you navigate life in a new country.

Find helpful articles and blogs about a range of topics, including;

  • Global access to healthcare 
  • Expat and family lifestyle
  • Emotional and mindful wellbeing 
  • Guides to pregnancy and childbirth. 

Leaving your company scheme?

Don’t forget that if you leave your company, you can continue your global healthcare cover on a personal plan, so there’s no gap in your cover. You’ll qualify for a continuation offer, meaning you can stay covered for your existing medical conditions, subject to the terms and conditions of your new plan.

This offer is valid for 3 months after you leave your company scheme. After this 3 month period, the option of having continuous cover can’t be guaranteed. Please note, the benefits offered by our individual plans will differ from that available on corporate plans, so you should always check your policy documentation.

What to know more? Download one of our Company Leaver brochures to find a plan that best suits you:

Call us on +44 (0) 1892 612 080*.

 *Below are details of the phoneline opening hours for all of the teams and services you have access to, as part of your healthcare plan. Please note that all phone lines may be recorded and/or monitored for quality assurance, training and as a record of your conversation.
AXA Customer Service team:
Lines are open 24 hours a day, seven days a week.

Evacuation and repatriation service:
*Lines are open 24 hours a day, seven days a week. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
24/7 medical information helpline (Health at Hand):
This service is provided by AXA PPP healthcare in the UK but our experts are available to answer any questions, wherever you are in the world.
Lines are open 24 hours a day, seven days a week.
¹Nurses and counsellors are available 24 hours a day.
²Phamacists and midwives are here from 8am to 8pm Monday to Friday, until 4pm on Saturday and until 12pm on Sunday (UK time).
Company leaver quote team:
Lines are open Monday to Friday, 8am-6pm (UK time).

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