Your app is a simple and convenient way to access your healthcare services.
Once registered, you can log in to your account at any time to:
Search for AXA Global Healthcare in your app store. Or you can access the desktop version here.
Your healthcare payment card is a faster, easier and entirely digital way to pay for your everyday outpatient treatments and prescriptions, at home or abroad.
Simply tap your phone and go - just like any other payment card in your digital wallet.
Here's how it works:
No more claims forms. No more paying upfront. No more waiting for reimbursements.
Plus, if you have anyone under 16 on your policy, you can also use your card to pay for their healthcare costs.
Get ready for the next time you need us to cover the bill.
For more information see our FAQs and terms and conditions.
Whether it’s to check your treatment is covered or simply ask a question about your membership, our team are on hand to help.
Log in to your online account, read our frequently asked questions below or simply call us using the contact information below.
Please let us know if you have any accessibility needs or require additional support with any of our services. We will always do our best to help you and accommodate your requirements.
If you need any support, please call us* on the below details:
General enquiries, making a claim or in an emergency: +44 (0) 1892 556 255
Healthcare payment card customer services: +44 (0) 1892 502 785
Evacuation and repatriation: +44 (0) 1892 513 999
24/7 Health support line: +44 (0)1892 772 578
Dedicated cancer care: +44 (0) 1892 556 255
Company leavers: +44 (0) 1892 612 080
With the Virtual Doctor service,1 you can get personal medical advice from fully qualified and experienced doctors, wherever you are in the world2. It's hassle-free healthcare at your fingertips. Activate your Virtual Doctor access in minutes:
Not registered
If this is your first time accessing the service, simply log in to the AXA Global Healthcare app and go to the Virtual Care tab to register.
Already registered
If you’ve accessed it before, please move over to the AXA Global Healthcare app, where your Virtual Care services are available alongside your insurance essentials. You’ll need to recomplete your registration but please ensure that any outstanding appointments in the Virtual Care from AXA app have been completed first.
The Mind Health service1 connects you with a fully qualified psychologist over the phone or by video for up to six sessions3.
No matter where you are in the world, we’re here to help you work through whatever life has thrown your way.
To benefit from the Mind Health service, you’ll need to be registered for the Virtual Care services within the AXA Global Healthcare app and simply request a Mind Health consultation. You’ll be sent an initial assessment to make sure the service is the best option for you.
Wherever you are in the world, you can search our AXA Select global network of preferred hospitals and clinics so that you can get the treatment you need, when you need it. Where possible, we'll settle any eligible bills directly with the medical provider, so that you don't have to worry about being out of pocket.
Use our online provider search tool to find your nearest medical provider by country, by city or by speciality.
You can also search for medical providers via the home screen of your AXA Global Healthcare app.
Register on the AXA Global Healthcare app. Once you're logged in, you'll see several options to choose from, such as:
Select the option you need, and you'll be taken through the process step-by-step.
Should you need ongoing treatment, please contact us via the app so we can check that you're covered and help you with what happens next.
If you’re unable to download the app, it’s also available via desktop or you can call us using the contact information above.
If you’re admitted to hospital in an emergency, please make sure you or someone you know tells us as soon as possible. You can call us any time by using the contact information above.
In most cases, we’ll arrange to pay the hospital directly so that you don’t have to worry about any costs following eligible emergency treatment.
For eligible outpatient treatment, you can now pay from your mobile. Download the AXA – Global Healthcare Card app to access your card. Here’s a step-by-step guide.
Once your card’s ready in your digital wallet, instead of using your own funds you can pay with your healthcare payment card. Please remember this applies for treatment you’ve already received, and only your own, we can’t pay for treatment that’s not yet taken place. It’s important to get a copy of your itemised invoice too, you’ll need this for the next step.
Following payment, you’ll have 48 hours to submit your invoice via the AXA – Global Healthcare Card app. Your card will be frozen if this step isn’t completed. If you’re unable to submit your invoice, please contact our customer service team by using our contact information above.
For more information, please visit our FAQs and terms and conditions.
If you find yourself in an emergency and need immediate inpatient treatment that’s not available locally, we’ll organise for you to be evacuated to the nearest medical facility where you can access the care you need. Whether it’s a short drive or an international flight away, we’ll get you there quickly and safely. When you’re feeling better, we’ll get you back home safe and sound.
Should you need to use this service, simply call the Emergency Assistance Centre.
If you can’t call us, the hospital or someone you’re with can call us on your behalf - they’ll just need your membership details. The team are on hand 24/7 to help and will be able to take the details of where you are and where you need to get to. You’ll be kept updated throughout the whole process, right up until you’re back home and recovering.
Full details of the Evacuation and Repatriation service1 can be found in your plan handbook.
Our global experts provide you with the medical insights you need to make informed decisions about your diagnosis and treatment options1, all at no extra cost. We'll assign a doctor to review your case and support you throughout your review. Together, you'll get the reassurance and confidence you need to take control of your next steps.
The Second Medical Opinion4 is available via the AXA Global Healthcare app, in the Virtual Care tab.
If you have any health questions or concerns, you don’t need to face them alone. With access for you and your loved ones to our health information helpline5, advice is available 24/7*, helping to put your mind at rest.
If it’s the middle of the night and your mind just won’t settle, the team of experienced nurses and counsellors6 will be there to give you a helping hand and that extra reassurance. If you have questions about your pregnancy or baby, the team of midwives are there to help7.
Simply call using the contact information above.
Receiving a cancer diagnosis is always unsettling, wherever you are in the world– and being far from home can make this diagnosis all the more frightening. That’s where our dedicated Cancer Care Team can help. They’re here to provide that extra support for you when you need it most.
A dedicated Cancer Case Manager will get to know your case, make sure your claims are paid quickly, speak to hospitals and specialists to gather the right information and keep you and your family informed every step of the way.
If you’ve been diagnosed with cancer and would like to find out more about this service, give us a call or send us a message via your online account.
Give us a call using contact information above.
With new adventure comes a whole host of new experiences and questions. You want to be as prepared as possible before you set off, and know that you have somewhere to go and someone to ask when these questions come up.
That’s why we’ve worked with experts to bring you our World of Wellbeing, a growing home of information and experience all in one place, to help you navigate life in a new country.
Find helpful articles and blogs about a range of topics, including;
Don’t forget that if you leave your company, you can continue your global healthcare cover on a personal plan, so there’s no gap in your cover. You’ll qualify for a continuation offer, meaning you can stay covered for your existing medical conditions, subject to the terms and conditions of your new plan.8
This offer is valid for three months after you leave your company scheme. After this three month period, the option of having continuous cover could be more difficult. Please note, the benefits offered by our individual plans will differ from those available on corporate plans, so you should always check your scheme documentation.
Want to know more? Download one of our Company Leaver brochures to find a plan that best suits you:
Call us using our contact information above.
*Below are details of the phoneline opening hours for the teams and services you have access to, as part of your healthcare plan. Please note that all phone calls may be recorded and/or monitored for quality assurance, training and as a record of your conversation.
AXA Customer Service team, evacuation and repatriation service and 24/7 Health Support lines are open 24 hours a day, seven days a week.
1 The Virtual Doctor, Mind Health and Second Medical Opinion services are provided by Teladoc Health and are part of the Virtual Care from AXA offering. The Evacuation and Repatriation Service is provided by Healix International.
2 The Virtual Doctor Service:
Telephone appointments can be booked 24/7, 365. Callbacks are typically within 24 hours. Operating hours vary according to region. For availability in your local market and further information on the Virtual Doctor service, please click here.
3 The Mind Health Service:
The service provides up to six sessions with a psychologist per non-emergency mind health concern, per year. For further information about the Mind Health service, including consultation availability, please click here.
4 The Second Medical Opinion Service:
For further information about the Second Medical Opinion service, please click here.
5 24/7 medical information helpline:
This service is provided by AXA PPP healthcare Limited in the UK but our experts are available to answer any questions, wherever you are in the world.
6 Nurses and counsellors are available 24 hours a day.
7 Pharmacists and midwives are available from 8am to 8pm Monday to Friday, until 4pm on Saturday and until 12pm on Sunday (UK time).
Company leaver quote team (Sales):
Lines are open Monday to Friday, 8am-5pm (UK time).
8 Due to restrictions in some countries, we might not be able to provide you with cover.
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