The simple, secure way to manage your plan, make claims and stay in touch with us. With your account, you can:
Not registered yet?
You’ll just need your scheme and customer number to hand – these details can be found on your membership documents and welcome or renewal email. Any dependants on your plan, aged 16 and over, will need to register for their own account. Want more help? Read this handy guide.
Whether it’s to check your treatment is covered or simply ask a question about your membership, our team are on hand to help.
Simply send us a message via your online account or call us using the contact information below.
Please let us know if you have any accessibility needs or require additional support with any of our services. We will always do our best to help you and accommodate your requirements.
With the Virtual Doctor service1, you can have a medical consultation with a qualified doctor wherever you are in the world – from the comfort of your home, hotel or office. Better still, there are doctors on call and available 24/72.
So whether you’re feeling unwell, have a general worry you’d like to talk about, or just need clarity on something like vaccination requirements, simply book an appointment.
Activate your Virtual Doctor access in minutes
Simply activate your account online at virtualcarefromaxa.com or download the Virtual Care from AXA app available for both Apple and Android. You’ll need your customer number (not including the INTL). Then you can book a video appointment or request a call back right away.
Questions? Take a look at our Virtual Doctor FAQs to find some answers.
Wherever you are in the world, you can search our AXA Select global network of preferred hospitals and clinics so that you can get the treatment you need, when you need it. Where possible, we'll settle any eligible bills directly with the medical provider, so that you don't have to worry about being out of pocket.
Use our online provider search tool to find your nearest medical provider by country, by city or by speciality.
1. Check you’re covered
As soon as you need to see a medical provider, please contact us to check you’re covered. You can either call us using our contact information above or pre-authorise your claim through your online account.
2. Medical provider details
If you’re yet to find a medical provider, use the provider search tool on your online account. Simply choose one from our global network of hospitals, clinics and healthcare specialists.
If you already know who you’ll be seeing, we’ll need the following information:
3. Setting up your claim
We’ll check the eligibility of the treatment and provide you with a claim number. Where possible, we’ll also send a pre-approval letter to your chosen provider to confirm cover.
1. Show the provider your details
Prior to, or at the time of admission, show your AXA membership card to the medical provider and ask them to send any invoices to AXA Gulf for payment. Direct settlement is only available for treatment at a hospital or clinic in your network. For treatment from a hospital or clinic that’s not in your network, you must pay the bill and claim your costs. Please see the ‘If you’ve paid the bill’ section.
2. Settling your bill
Once we’ve received the medical invoices we’ll pay the medical provider directly, allowing you to concentrate on getting better.
We’ll then send you a statement to confirm this has been done.
3. Need on-going treatment?
Should you need on-going treatment, please call us on 800 292 777* (inside the Gulf region) or +971 4 429 4059* (outside the Gulf region), to confirm that your on-going treatment is covered and we can advise what happens next.
1. Tell us about your claim
You must take a claim form with you and make sure it is filled in and signed by yourself and the medical practitioner treating you, before sending it back to us as soon as possible, giving us all of the information we need. Please note, that we will pay eligible claims up to our reasonable and customary schedule of rates.
Download a copy of the claim form:
Reimbursement form (printable)
Reimbursement_form (fillable)
Arabic reimbursement form
French reimbursement form
2. Submit your invoices online
You can upload your claims documents to your online claims portal.
Please note; we’ll only consider claims made within 180 days of treatment being received.
3. Reimbursing you
Your claim will be assessed by our team and all eligible payments will be made.
Once your claim has been paid, we’ll send you a claim benefit statement confirming the amount of the benefit paid for each claim.
You can also print your claims report from your online claims portal.
If you’re admitted to hospital in an emergency, please make sure you or someone you know tells us as soon as possible. You can call us any time using our contact information above.
If you find yourself in an emergency and need immediate inpatient treatment that’s not available locally, we’ll organise for you to be evacuated to the nearest medical facility where you can access the care you need. Whether it’s a short drive or an international flight away, we’ll get you there quickly and safely. When you’re feeling better, we’ll get you back home safe and sound.
Should you need to use this service, simply call our Emergency Assistance Centre on: +44 (0) 1892 513 999*.
If you can’t call us, the hospital or someone you’re with can call us on your behalf - they’ll just need your membership details. Our agents are on hand 24/7 to help and will be able to take the details of where you are and where you need to get to. You’ll be kept updated throughout the whole process, right up until you’re back home and recovering.
Full details of this service can be found in your plan handbook.
Our global experts provide you with the medical insights you need to make informed decisions about your diagnosis and treatment options1, all at no extra cost. We'll assign a doctor to review your case and support you throughout your review. Together, you'll get the reassurance and confidence you need to take control of your next steps.
The Second Medical Opinion service4 is available via the Virtual Care from AXA website portal or app.
If you have any health questions or concerns, you don’t need to face them alone. With access for you and your loved ones to our health information helpline5, advice is available 24/7*, helping to put your mind at rest.
If it’s the middle of the night and your mind just won’t settle, the team of experienced nurses and counsellors6 will be there to give you a helping hand and that extra reassurance. If you have questions about your pregnancy or baby, the team of midwives are there to help7.
Simply contact us using our contact information above.
Receiving a cancer diagnosis is always unsettling, wherever you are in the world– and being far from home can make this diagnosis all the more frightening. That’s where our dedicated Cancer Care Team can help. They’re here to provide that extra support for you when you need it most.
A dedicated Cancer Case Manager will get to know your case, make sure your claims are paid quickly, speak to hospitals and specialists to gather the right information and keep you and your family informed every step of the way.
If you’ve been diagnosed with cancer and would like to find out more about this service, give us a call or send us a message via your online account.
Give us a call using contact information above.
With new adventure comes a whole host of new experiences and questions. You want to be as prepared as possible before you set off, and know that you have somewhere to go and someone to ask when these questions come up.
That’s why we’ve worked with experts to bring you our World of Wellbeing, a new and growing home of information and experience all in one place, to help you navigate life in a new country.
Find helpful articles and blogs about a range of topics, including;
Don’t forget that if you leave your company, you can continue your global healthcare cover on a personal plan, so there’s no gap in your cover. You’ll qualify for a continuation offer, meaning you can stay covered for your existing medical conditions, subject to the terms and conditions of your new plan.
This offer is valid for 120 days after you leave your company scheme. After this 120 day period, the option of having continuous cover can’t be guaranteed. Please note, the benefits offered by our individual plans will differ from that available on corporate plans, so you should always check your policy documentation.
Want to know more? Download one of our Company Leaver brochures to find a plan that best suits you:
Call us on +44 (0) 1892 612 080*.
*Below are details of the phoneline opening hours for of the teams and services you have access to, as part of your healthcare plan. Please note that all phone calls may be recorded and/or monitored for quality assurance, training and as a record of your conversation. AXA Customer Service team, evacuation and repatriation service and 24/7 Health Support lines are open 24 hours a day, seven days a week.
1The Virtual Doctor, Mind Health and Second Medical Opinion Services are provided by Teladoc Health. The Evacuation and Repatriation Service is provided by Healix International.
2The Virtual Doctor service:
The Virtual Doctor service is part of our Virtual Care from AXA service. You can request an appointment 24/7/365. Callbacks are typically within 24 hours. You do not need to pay or claim for a consultation, but you will be charged for the cost of the initial phone call when using the callback service. You won't be charged if you request a callback using the app or online portal. Video appointments in English, Spanish and Mandarin are available between 08:00 and 00:00 UK time, Monday to Friday. Video appointments in German are available between 08:00 and 20:00 CET, Monday to Friday. In Singapore, all appointments are conducted only via video and in English, between 10:00 and 19:00 Singapore Standard Time 7 days a week. These services are provided by an independent third party, Teladoc Health.
424/7 medical information helpline:
This service is provided by AXA PPP healthcare Limited in the UK but our experts are available to answer any questions, wherever you are in the world. Nurses and counsellors are available 24 hours a day.
5Pharmacists and midwives are available from 8am to 8pm Monday to Friday, until 4pm on Saturday and until 12pm on Sunday (UK time).
Company leaver quote team (Sales):
Lines are open Monday to Friday, 8am-5pm (UK time).
6Due to restrictions in some countries, we might not be able to provide you with cover.
To install this web app on your device, press
and then Add to Home Screen.
Already added?
Close
