What makes it so good?
Portable, consistent service
By partnering with Advance Medical, we're able to offer an international standard of healthcare advice your clients can trust. The Advance Medical doctors offer non-emergency medical advice, specialist referrals and fit notes, as well as prescription advice and a summary of the video consultation for the members' records.
In a language they understand
Our service providers, Advance Medical, have great in-house language capabilities. With 3 core languages always available for video consultation (English, Spanish, and Mandarin), and many more available 24/7 over the phone, they'll also always try to accommodate specific language requests.
Depending on availability, customers are able to access phone consultations with doctors in languages such as: French, Arabic, Farsi, Cantonese, Hindi, German, Malay, Thai, Japanese, Korean, Portuguese, Italian, and Hungarian.
Saving them time
For customers who are always on the go, their virtual doctor service allows them to fit an appointment around their other responsibilities such as work, children or travel. They can avoid wasting time in a waiting room, too - the doctor will call or email when it's time for their appointment.
And making their benefits go further
Access to the virtual doctor service is unlimited. Customers can arrange appointments whenever they need to, without worrying about using their out-patient benefit allowance. They won't have to claim for a consultation, or pay an excess to use the service. And the quick access to primary healthcare and medical advice could mean that customers avoid more costly healthcare pathways through early detection and treatment.